Experienced Customer Service Representative for Federal Government Contract Support - Remote Opportunity in San Antonio, TX

Introduction to blithequark blithequark is a leading provider of professional services, dedicated to delivering exceptional support to its clients across various sectors. As a trusted partner to the federal government, blithequark is committed to excellence in all aspects of its operations. We are currently seeking highly skilled and motivated Customer Service Representatives to join our team, working remotely from San Antonio, TX, to provide top-notch support to our clients. This is an exciting opportunity to be part of a dynamic and fast-paced environment, where you will have the chance to make a real difference in the lives of our customers. About the Role As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients, responding to incoming calls and emails, and resolving customer inquiries in a timely and professional manner. You will be working on a highly recognized federal government contract, which requires a high level of accuracy, attention to detail, and adherence to strict security protocols. Your primary objective will be to ensure that our customers receive the best possible support, while maintaining the highest level of privacy and security. Key Responsibilities Provide a high level of customer service in all responsibilities, ensuring that customer inquiries are handled accurately and efficiently Actively participate in training and apply lessons learned to provide excellent customer service in accordance with client needs and scripts Ensure accurate and timely handling of customer inquiries through multiple channels, including phone and email, while maintaining quality metrics Use data analytics and user interviews to determine call trends that can be reported to our clients Rapidly escalate issues to supervisor/management as appropriate, ensuring that critical issues are addressed promptly and effectively Use call scripts, messaging/email templates, and desk guides to provide consistent and high-quality support to our customers Learn necessary information to provide high-level customer service about relevant topics, staying up-to-date with the latest developments and updates Ensure the highest level of privacy and security to protect our clients, their customers, and our organization, while providing exceptional customer service Qualifications and Requirements To be considered for this role, you must meet the following minimum qualifications: High School diploma or GED required 1 year of contact center or related customer experience 6 months computer experience in a business environment Must be able to obtain and maintain a Public Trust Security Clearance Must be a US Citizen Minimum Internet requirements are 25mbps download and 10mbps upload to work from home Preferred qualifications include: Bilingual - Spanish preferred Bachelor's degree Prior experience supporting the Small Business Administration Knowledge, Skills, and Abilities To be successful in this role, you must possess the following knowledge, skills, and abilities: A friendly and professional speaking voice and patient demeanor Outstanding attendance and punctuality Ability to provide excellent customer service Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public Strong computer skills, including basic troubleshooting, fast and accurate typing, and using web browsers Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to help you develop your skills and knowledge in customer service, communication, and problem-solving. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow and develop with our organization. Work Environment and Company Culture blithequark is a dynamic and fast-paced organization, dedicated to delivering exceptional results for our clients. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a work environment that is supportive, inclusive, and rewarding. As a remote employee, you will be part of a virtual team, working closely with colleagues and managers to achieve our goals and objectives. Compensation and Benefits As a Customer Service Representative at blithequark, you will be eligible for a competitive hourly rate, starting at $17.20 per hour, depending on the applicable Wage Determination. You will also be eligible for Health and Welfare benefits, including medical, dental, and vision premiums, which will be paid by the company. Additionally, you will have access to a range of perks and benefits, including opportunities for career growth and development, flexible working arrangements, and a supportive and inclusive work environment. Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and knowledge in customer service, communication, and problem-solving. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team! Apply for this job