Experienced Customer Service Representative for Government Project – Remote Opportunity with Comprehensive Training and Professional Growth

Introduction to blithequark and the Industry blithequark is seeking highly motivated and experienced Customer Service Representatives to join our team on an important government project. As a leading provider of exceptional customer service solutions, we are committed to making a positive impact on our clients and their customers. Our team is dedicated to delivering the highest level of service, support, and professionalism, and we are looking for enthusiastic and skilled individuals to join our ranks. The customer service industry is rapidly evolving, with a growing demand for remote and flexible work arrangements. At blithequark, we are at the forefront of this trend, offering our employees the opportunity to work from anywhere in the 50 states and providing them with the tools and resources they need to succeed. Job Overview We are looking for talented and experienced Customer Service Representatives to work on a temporary project with a chance of contract extension. As a Customer Service Representative at blithequark, you will have the opportunity to work on a high-profile government project, providing exceptional service and support to customers of the Florida Department of Commerce. You will be responsible for responding to telephone inquiries, assisting callers with online applications, and resolving issues in a professional and courteous manner. Our comprehensive training program will provide you with the skills and knowledge you need to excel in this role, and our experienced team will be on hand to support you every step of the way. Key Responsibilities Using standard call-center technology, including telephones, email, and web browsers, to respond to customer inquiries and resolve issues Assisting callers in completing online applications and providing support and guidance as needed Responding to telephone inquiries within set time parameters and resolving issues in a professional and courteous manner Reporting problems and issues through an easy online system and escalating complex issues to senior team members as needed Responding to written and telephone inquiries from claimants and third-party contacts, and providing timely and effective solutions Participating in training sessions, team meetings, and reviews of internal and external communications to stay up-to-date with the latest developments and best practices Adhering to provided schedules and privacy rules set forth by the programs we serve, and maintaining the highest level of confidentiality and integrity Completing all assigned training as necessary and maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service Filling out timesheets and maintaining accurate records of work hours and activities Performing other duties as assigned by leadership, and being flexible and adaptable in a fast-paced and dynamic environment Essential and Preferred Qualifications To be successful in this role, you will need to have a high school diploma or equivalent, and at least one year of customer service or call center experience. You will also need to be able to speak and read English clearly, professionally, and fluently, and have excellent interpersonal and leadership skills. Experience working with the Florida Department of Commerce (Unemployment) is highly preferred, and you will need to be able to type a minimum of 20 words per minute and have experience working with a PC and the Windows operating system. Skills and Competencies Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide timely and effective solutions Ability to work in a fast-paced and dynamic environment, with a high level of flexibility and adaptability Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to maintain confidentiality and integrity, and adhere to provided schedules and privacy rules Strong technical skills, with experience working with call-center technology, including telephones, email, and web browsers Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits to help you succeed. Our comprehensive training program will provide you with the skills and knowledge you need to excel in this role, and our experienced team will be on hand to support you every step of the way. We also offer opportunities for professional development and advancement, and a range of benefits and perks to recognize and reward your hard work and dedication. Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive company culture, and we are committed to creating a work environment that is supportive, collaborative, and respectful. We believe in empowering our employees to take ownership of their work and to make a positive impact on our clients and their customers. We also believe in recognizing and rewarding our employees' hard work and dedication, and we offer a range of benefits and perks to support their well-being and career growth. Compensation, Perks, and Benefits We offer a competitive salary of $17.50 per hour, as well as a range of benefits and perks to recognize and reward your hard work and dedication. These may include health insurance, retirement plans, and paid time off, as well as opportunities for professional development and advancement. We also offer a range of perks and benefits to support your well-being and career growth, including flexible work arrangements, employee recognition programs, and access to cutting-edge technology and tools. Conclusion If you are a motivated and experienced Customer Service Representative looking for a new challenge and opportunity for growth, we encourage you to apply for this exciting role at blithequark. With our comprehensive training program, supportive team environment, and range of benefits and perks, we are confident that you will thrive in this role and make a positive impact on our clients and their customers. Don't miss out on this opportunity to join our team and take your career to the next level – apply today! How to Apply To apply for this role, please click on the link below and follow the instructions to submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Job! Apply for this job