**Experienced Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in helping individuals and families navigate the complexities of health insurance enrollment, making a meaningful impact on their lives. At blithequark, we are committed to revolutionizing the way people find and enroll in health insurance. With the largest state-based marketplace footprint and a consumer-friendly interface, we empower millions of consumers across the country to make informed decisions about their health plans. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a leader in the industry. As a Remote Customer Service Representative, you will be part of a collaborative and supportive team environment, working from the comfort of your own home. You will have the opportunity to grow and develop your skills, with paid training and a range of performance-based incentives. Our team is dedicated to building each other up and fostering a motivating and positive work environment, even in a remote setting. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools and services, serving state-based exchanges, brokers, insurers, and consumers. Our mission is to make finding and enrolling in health insurance simple, and we are committed to delivering exceptional customer experiences. With a strong focus on innovation and customer satisfaction, we are constantly evolving and improving our products and services to meet the changing needs of our customers. **Key Responsibilities** As a Remote Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing technical support, and managing customer accounts. Your key responsibilities will include: * Inbound and outbound calls to resolve customer inquiries and concerns * Delivering the highest level of customer service experience consistently * Managing customer accounts and providing technical support * Application data entry and online chat inquiries as assigned * Interpreting and following defined procedures and policies * Creative problem-solving skills to resolve complex customer issues * Flexibility and adaptability to changing projects and updates * Time and task management, including multitasking and task prioritization * Extensive self-study, training, and testing to ensure eligibility for certifications * Adhering to regulated guidelines for communications via all channels **Qualifications** To succeed in this role, you will need: * Moderate to advanced computer skills * A high level of comfort learning new technology * A high level of professionalism and excellent verbal and written communication skills * Comfortable working from home and self-motivated * Self-driven and success-oriented, with a passion for delivering exceptional customer experiences **Preferred Experience** While not required, previous experience in customer support or technical support roles, particularly in the health insurance industry, is highly desirable. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus. **What We Offer** As a Remote Customer Service Representative at blithequark, you can expect: * Paid training to ensure your success in the role * Full-time, seasonal temp-to-permanent roles with opportunities for growth and development * Performance and attendance-based incentives, in addition to your base pay * The convenience of working from home, with a collaborative and supportive team environment * A range of benefits, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) **Compensation Details** * Base pay: $14.50 per hour * Enhanced rate: $16.00 per hour contingent on weekly attendance and performance * Spanish bilingual base pay: $15.50 per hour * Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance **Requirements** To ensure your success in this role, you will need: * A dedicated, private, and secure workspace * A personal laptop or desktop computer required for the training period * Commitment to full attendance during the 3-week training period * Completion of a background check and health screening * Cable/fiber broadband internet with a hard-wired ethernet connection required * NOT compatible: mobile internet service providers and satellite **How to Apply** If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application. We look forward to welcoming you to our team! Apply for this job