**Experienced Customer Service Representative – Health Insurance Industry – Remote Opportunity**

**About arenaflex** At arenaflex, we're more than just an insurance company – we're a trusted partner for hundreds of thousands of North Dakotans seeking personalized service and unmatched access to care. Our mission is to challenge the cost and complexity of healthcare in North Dakota, and we're looking for caring, innovative individuals to join our team and help create a new level of health and well-being in the region and beyond. **Work Environment** As an arenaflex team member, you'll have the flexibility to work remotely in qualifying states, excluding Alabama, Alaska, California, Colorado, Delaware, District of Columbia, Illinois, Kentucky, New Jersey, New York, Oregon, Pennsylvania, Puerto Rico, Vermont, Washington, and Wyoming. We empower our employees to find a work style that suits them best, and we're committed to providing a supportive and inclusive work environment. **Job Summary** We're seeking an experienced Customer Service Representative to join our team and provide exceptional service to our members, providers, and customers. As an Associate Customer Advocate, you'll be responsible for assisting and educating individuals on our products and plans, resolving inquiries, and fostering reputable relationships with our stakeholders. If you're a customer-focused individual with strong communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide assistance, service, and education to members, providers, or customers through various channels, including telephone, internet, and written inquiries * Ensure accuracy and timeliness in responding to inquiries * Process and resolve customer issues with varying complexities * Document interactions and correspondence with members or providers in a clear and concise manner and ensure they are tracked appropriately * Apply computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels * Maintain base knowledge of insurance terms and practices along with various company offered products * Perform work under direct supervision, handling basic issues and problems, and referring more complex issues to higher-level staff **What We Offer** * A competitive hourly pay rate of $16.00 - $19.00/hour, with opportunities for continued salary growth through performance-based incentive programs * A $2,000 New Hire Bonus (paid in 2 installments of $1,000 after 6 months and 12 months of employment) * A comprehensive benefits package, including 401(k), health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave * Wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts * Encouraged paid time off, including paid holidays and flexible holidays to use as you wish * 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours * Employee recognition, community initiative events, and yearly company outings * Workplace flexibility, offering different options for working arrangements and the freedom to make time for important commitments **What You Need to Succeed** * A High School Diploma or GED with 1 year of experience in customer service or related experience * 1 year of experience in an office-based setting or a contact center environment is highly preferred * Strong communication skills, both verbal and written * Technology savvy with the ability to navigate multiple computer programs and application systems * Willingness to learn new skills * A private work-space and fast-paced internet with a hard-wired internet connection **Equal Opportunity Employment** arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **About arenaflex** arenaflex is a leading provider of health insurance services in North Dakota, dedicated to challenging the cost and complexity of healthcare in the region. Our mission is to create a new level of health and well-being in North Dakota and beyond, and we're committed to delivering exceptional service to our members, providers, and customers. **Life at arenaflex** At arenaflex, we're passionate about creating a work environment that values and respects the contributions of all employees. We offer a range of benefits and perks, including wellness incentives, employee recognition, and community initiative events. Our team is dedicated to delivering exceptional service and making a positive impact in our community. **Join the arenaflex Team** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and inclusive work environment that values and respects the contributions of all employees. Apply for this job