**Experienced Customer Service Representative – Healthcare and Pharmaceutical Industry**

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of people and animals? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading innovator in the healthcare and pharmaceutical industry. As an Experienced Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing courteous, professional, and efficient service to our valued customers. **About blithequark** At blithequark, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. Our team members are at the heart of everything we do, and we are committed to fostering a culture of inclusivity, respect, and collaboration. We believe that every individual has the potential to make a difference, and we strive to provide a work environment that supports personal growth, learning, and development. **Job Summary** As an Experienced Customer Service Representative, you will work closely with our Customer Service Supervisor to ensure that our customers receive exceptional service and support. Your primary responsibilities will include generating outbound calls to low-volume accounts, updating customers on new programs and services, and resolving customer issues in a timely and efficient manner. You will also work closely with field sales associates, warehouse associates, and other departments to ensure seamless order processing and customer satisfaction. **Key Responsibilities** • Generate monthly service calls to low-volume accounts in the local geographic area to provide excellent service and communication • Update existing customers on new programs, promotional activity, products, and services, and assist with current issues or unresolved problems • Assist with customer problems such as missed shipments, price adjustments, and backorders, striving for prompt resolution • Frequently work with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls • Work with warehouse associates, customers, and field sales associates to ensure smooth order processing • Process all phone, fax, mail, email, and verbal orders from customers • Provide customers with accurate answers to questions and complaints regarding products and services, escalating issues to the Customer Service Supervisor as needed • Perform data entry for purposes such as processing orders, accessing previous orders, and special orders, and providing customers with current prices • Assist customers with backorders by offering substitutions and alternatives, contacting manufacturers for delivery information, and maintaining current open order reports • Communicate with all departments within the Distribution Center and field sales associates • Serve as a liaison between customers and field sales associates • Make suggestions and recommendations to the Supervisor to continually improve customer service operations • Comply with all appropriate policies, procedures, safety rules, and regulations • Perform related duties as assigned **Required Skills and Qualifications** • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education • Normally requires less than one (1) year directly related experience • Strong customer service skills • Strong interpersonal skills • Good decision-making skills • Good analytical skills • Ability to communicate effectively both orally and in writing • Ability to resolve customer issues quickly and creatively to improve customer satisfaction • Familiarity with blithequark products, services, and pharmaceutical distribution operations • Strong organizational skills; attention to detail • Basic knowledge of Microsoft Word, Excel, and inventory management system **Work Environment** The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally moderate to noisy. **Physical and Mental Requirements** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing. Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus. 75% or more time is spent looking directly at a computer, and 75% or more time is spent addressing customer issues on the telephone. Associate is occasionally required to stand, walk, or otherwise be mobile. Ability to deal with stressful situations as they arise. **What blithequark Offers** We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. **Equal Employment Opportunity** blithequark is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of people and animals, we invite you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job