**Experienced Customer Service Representative – Healthcare Industry**

Are you passionate about delivering exceptional customer experiences and making a positive impact in people's lives? Do you thrive in a dynamic work environment where no two days are the same? If so, we invite you to join blithequark, a leading healthcare organization, as a Customer Service Representative. **About blithequark** blithequark is a Fortune 4 company that has been revolutionizing the healthcare industry for decades. Our mission is to improve the lives of our members by providing them with access to quality healthcare services and support. We are committed to fostering a culture of excellence, innovation, and collaboration, where our employees feel valued, empowered, and inspired to make a difference. **Job Summary** As a Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences to our members. You will be responsible for answering inbound calls, responding to questions and concerns, and providing solutions to help our members better understand their healthcare plans and options. Through your expertise and knowledge, you will empower our members to take control of their healthcare, while also expanding your own skills and experiences. **Key Responsibilities** * Answer inbound calls and respond to questions and concerns from members regarding their healthcare plans and options * Provide solutions to help members better understand their coverage and make informed decisions about their healthcare * Collaborate with internal teams to resolve complex issues and escalate concerns as needed * Develop and maintain a deep understanding of our healthcare plans and services to provide accurate and timely information to members * Utilize strong communication and interpersonal skills to build trust and rapport with members, while also demonstrating empathy and compassion * Meet or exceed performance metrics and quality standards, including call handling time, first call resolution, and member satisfaction **Essential Qualifications** * High school diploma or equivalent required; bachelor's degree preferred * 2 years of experience in a customer-facing role, such as call center, retail, or hospitality * Strong communication and interpersonal skills, with the ability to build trust and rapport with members * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines * Proficiency in Windows-based applications, including Microsoft Office and CRM software * Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments **Preferred Qualifications** * Associate's degree or equivalent experience * Experience in the healthcare industry or a related field * Strong knowledge of healthcare plans and services, including Medicare, Medicaid, and commercial insurance * Experience working in a call center or customer service environment, with a focus on healthcare or a related field * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Healthcare Customer Service Representative (CHCSR) **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build trust and rapport with members * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines * Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Ability to maintain confidentiality and handle sensitive information with discretion **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth, including training and development programs * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Access to cutting-edge technology and tools, including CRM software and other healthcare-related systems * Opportunities for professional development and continuing education, including conferences, workshops, and online courses * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** * blithequark is committed to fostering a culture of excellence, innovation, and collaboration, where our employees feel valued, empowered, and inspired to make a difference. * Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. * We are committed to diversity, equity, and inclusion, and strive to create a workplace that is inclusive and welcoming to all employees. **Compensation, Perks, and Benefits** * Competitive hourly rate of $26/hour * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and paid time off * Recognition and rewards for outstanding performance and contributions to the team **How to Apply** If you are passionate about delivering exceptional customer experiences and making a positive impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job