Experienced Customer Service Representative – Healthcare Specialist for US-Based Customers in a 100% Remote Environment

Introduction to arenaflex At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. We are committed to providing exceptional customer service experiences, and we are now seeking a highly skilled and passionate Customer Service Representative – Healthcare Specialist to join our team in a 100% remote capacity, supporting US-based customers with their healthcare benefits questions and concerns. About the Role We are looking for an exceptional listener who is passionate about solving problems and providing outstanding customer service. As a Customer Service Representative – Healthcare Specialist at arenaflex, you will be responsible for addressing questions and concerns from US-based customers regarding their healthcare benefits, including claims, deductibles, coverage, and more. You will work closely with patients, conduct conversations on therapy changes, and provide education on healthcare benefits and self-service options. If you have a passion for learning, a desire to understand concerns, and a commitment to providing solutions, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer inbound calls from US customers and address questions and concerns regarding their healthcare benefits Handle incoming and outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information Work closely with patients and conduct conversations on therapy changes on targeted medications Provide knowledge on insurance, healthcare, requirements for dispensing, processing of referrals, and customer education Ensure HIPAA compliance and ensure that patients remain adherent and compliant to their specific therapies Communicate effectively with doctors' offices and pharmacists to resolve issues and provide excellent customer service Ensure timely and accurate billing for unbilled claims and account payment for outstanding balances Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims Educate customers on online self-service options for updates and help troubleshoot these self-services Empathize and resolve concerns to simplify the customer's healthcare experience Navigate through multiple computer applications with speed and accuracy Adapt to learn new call types when business needs change and flex support in those areas Requirements To be successful in this role, you will need to meet the following requirements: 6+ months of experience in a high-volume call center 1+ years of high-level empathetic customer service experience High school diploma or GED 18+ years old Customer-focused personality and desire to help people Professional positive attitude and courteous telephone etiquette Full-time schedule availability to meet business needs (includes evenings and weekends) Willing to submit a drug test and background check Work at Home Requirements To work from home, you will need to meet the following technical requirements: High-speed internet with at least 25 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services) Hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for Dedicated, quiet, and secured workspace with no distractions USB wired headset with noise-canceling microphone What We Offer At arenaflex, we offer a range of benefits and perks to our employees, including: $14-$15 per hour + overtime during peak needs Benefits eligible after 60 days Access to up to 50% of your pay immediately after your shift Health insurance (medical, dental, vision) and other benefits Pet insurance Paid, virtual training Remote work environment Opportunity for professional development Career Growth Opportunities At arenaflex, we are committed to the growth and development of our employees. We offer opportunities for professional development, training, and advancement within the company. Employees with six months of service in their current position are eligible to apply for new positions for which they are qualified, based on requisite skills, education, experience, and current job performance. Our Culture At arenaflex, we pride ourselves on our can-do culture, which works together to make the ordinary exceptional. We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. How to Apply If you are a motivated and passionate individual who is committed to providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our talent acquisition team. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion At arenaflex, we are dedicated to delivering outstanding customer experiences and making a positive impact on the lives of others. If you are a customer-focused individual with a passion for learning and a desire to provide exceptional service, we invite you to join our team as a Customer Service Representative – Healthcare Specialist. Apply today and take the first step towards a rewarding and challenging career with a company that values its employees and is committed to making a difference. Apply for this job