**Experienced Customer Service Representative I (Remote or Hybrid) in Miami, FL**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Representative I, you'll be at the forefront of this journey, working with a talented team to provide top-notch service to our valued customers. If you're passionate about delivering world-class support, we want to hear from you! **About arenaflex** arenaflex is a national bank headquartered in Miami Lakes, Florida, with a strong presence in Florida, the New York metropolitan area, Dallas, and Atlanta. Our company prides itself on its entrepreneurial and collaborative culture, attracting the best minds, the brightest talent, and the boldest decision makers. We're honored to have been included on the Newsweek and Statista America's Most Trusted Companies Award List, recognizing our commitment to creating an exceptional workplace. **Our Culture** At arenaflex, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow, and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career. We believe in empowering our employees to deliver and be their best, providing a competitive benefits plan, and recognizing our employees' hard work and dedication. **Why arenaflex** Working for arenaflex offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We're proud to have been ranked #3 as one of the 2022 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020. Our average tenure is 8.3 years, according to LinkedIn insights, demonstrating our commitment to employee satisfaction and growth. **Job Description** As a Customer Service Representative I, you'll be responsible for processing customer transactions, researching and resolving customer inquiries, and providing excellent customer service to arenaflex customers. This role is ideal for individuals who thrive in a fast-paced collaborative work environment and are passionate about delivering world-class support. **Key Responsibilities:** * Provide service that makes a difference to our customers * Maintain call productivity and quality scores well above minimum standards * Acquire, demonstrate, and utilize knowledge of Retail, Online banking, Mortgage, and Business product expertise * Furnish prompt, efficient, and accurate service while servicing customer inquiries * Demonstrate excellent communication and active listening skills * Ensure that the company's customers receive an exceptional level of service, meeting established guidelines and SLA's * Handle customer inquiries efficiently and effectively * Demonstrate abilities to Cross sell financial services and products **Education and/or Experience:** * High School Diploma or equivalent required * 0-3 Years of Call Center experience, retail banking products, and/or Residential Loans experience preferred **Work Environment and Schedule:** * Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Doral, FL Office Location * Will consider Fully Remote for candidates outside of South Florida (Miami-Dade/Broward County) **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our employees' growth and development. You'll have access to: * Exciting career coaching, courses, and training through our GO FOR MORE™ Academy * Mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect, and Equality) program * Tuition reimbursement and other benefits to support your professional development **Work-Life Balance:** We strive to provide our employees with a work-life balance. Our retail branches operate 5 days a week, Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions. **Compensation, Perks, and Benefits:** We offer a competitive salary, benefits package, and perks to our employees. While we can't disclose specific details, we're committed to providing a compensation package that reflects your value to our organization. **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! We can't wait to hear from you and explore how you can contribute to our mission at arenaflex. Apply Job! Apply for this job