**Experienced Customer Service Representative I – Seasonal Role at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our Customer Service team, you'll play a vital role in providing top-notch support to our valued customers. If you're passionate about delivering outstanding service, resolving complex issues, and fostering strong relationships, we want to hear from you! **Job Summary:** As an Experienced Customer Service Representative I at arenaflex, you'll be responsible for providing routine and basic inbound call, outbound call, email, and web chat services, as well as back-office services. Your primary focus will be on customer satisfaction and adherence to established Service Level Agreements (SLAs). You'll work closely with our customers to submit and process origination and disbursement transactions, assist with award origination and disbursement processing, and identify and resolve processing issues. **Key Responsibilities:** * Supports customers in submitting and processing origination and disbursement transactions or creates and submits on behalf of customers * Assists customers with award origination and disbursement processing and identifies and resolves processing issues * Supports inbound calling, outbound calling, email, web chat, and outreach to customers to assist in resolving batch edits and errors, missing documents and signature pages, and fixing data * Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow-up, and resolution as requested * Logs cases or updates existing cases to record each phone, email, or web chat communication with a customer * Performs manual linking and unlinking of award records and promissory/agreement to serve notes * Performs analysis of COD borrower data integrity situations identified by arenaflex * Provides support to customers to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. * Supports Services shall be executed in compliance with processing and program guidelines published by arenaflex **Essential Qualifications:** * High School Diploma or GED * 0-2 years of call center experience or 0-2 years of customer service or public relations experience **Preferred Qualifications:** * Ability to successfully adapt and perform during times of high call volume * Ability to provide effective customer service and deal tactfully and courteously with the public * Strong written and verbal communication skills * Strong listening ability to interpret and clarify information being provided by customers * Strong commitment to providing quality service * Ability to foster a good working relationship and rapport with customers * Keen attention to detail and accuracy * Ability to work well under pressure * Unwavering dedication to customer satisfaction and resolving customer concerns * Ability to convey enthusiasm, energy, and sincerity over the phone **Work Environment and Company Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members enjoy a dynamic and supportive culture that encourages open communication, creativity, and innovation. As a seasonal employee, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits:** arenaflex is dedicated to helping our employees grow and develop their skills and careers. As a seasonal employee, you'll have access to a range of training and development opportunities, including: * Comprehensive onboarding program * Ongoing training and coaching * Opportunities for professional growth and advancement * Access to industry-leading tools and technologies * Collaborative and supportive team environment **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to employee discounts and perks **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We affirm our commitment to these fundamental policies and strive to create a workplace that reflects the diversity of our customers and communities. **How to Apply:** If you're passionate about delivering exceptional customer experiences and are looking for a seasonal role that offers growth opportunities and a supportive work environment, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job