**Experienced Customer Service Representative – Lifelong Learning and Community Engagement**

Are you passionate about delivering exceptional customer experiences and fostering a sense of community? Do you thrive in a dynamic environment where every interaction has the potential to make a lasting impact? If so, blithequark is excited to invite you to join our team as a Customer Service Assistant in our Adult Services Department! **About blithequark** blithequark is a vibrant and inclusive organization dedicated to empowering lifelong learners and fostering a love of reading and discovery. Our Adult Services Department is at the heart of our mission, providing a welcoming space for individuals to explore new ideas, connect with others, and grow as individuals. As a Customer Service Assistant, you will play a vital role in shaping the experience of our customers and helping them navigate the vast resources and services available at blithequark. **Job Summary** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will provide exceptional support to customers, engage with lifelong learners, and contribute to the overall success of our Adult Services Department. If you are passionate about delivering outstanding customer service, have a keen eye for detail, and enjoy working in a fast-paced environment, we encourage you to apply! **Responsibilities** As a Customer Service Assistant, you will be responsible for: * Providing general information in person and by phone, assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource; * Assisting customers with self-check-out machines by instructing how to charge, renew, and discharge library materials to/from customers; * Assisting customers with Digital Literacy Lab; * Registering customers by issuing and updating library cards; * Sorting and routing returned materials to proper location and ensuring that the library is neat and organized so customers can easily find what they need; * Collaborating with colleagues to achieve departmental goals and objectives; * Participating in ongoing training and professional development to enhance customer service skills and knowledge of library resources and services. **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent; * Customer service experience, preferably in a library or related setting; * Excellent communication and interpersonal skills; * Ability to work in a fast-paced environment with multiple priorities and deadlines; * Strong problem-solving and analytical skills; * Ability to lift up to 20 pounds and stand for long periods; * Flexibility to work a variety of shifts, including evenings and weekends. **Preferred Qualifications** * Experience working in a library or related setting; * Knowledge of library resources and services; * Familiarity with digital literacy programs and services; * Bilingual or multilingual skills; * Experience working with diverse populations and communities. **Work Environment** As a Customer Service Assistant, you will work in a dynamic and inclusive environment that values diversity, equity, and inclusion. Our Adult Services Department is a hub of activity, with customers of all ages and backgrounds coming together to learn, grow, and connect. You will work in a team-oriented setting, collaborating with colleagues to achieve departmental goals and objectives. **Compensation and Benefits** We offer a competitive salary of $14.42 per hour, as well as a range of benefits and perks, including: * Opportunities for professional development and growth; * A comprehensive benefits package, including health, dental, and vision insurance; * Paid time off and holidays; * Access to our state-of-the-art library resources and services; * A dynamic and inclusive work environment that values diversity, equity, and inclusion. **How to Apply** If you are passionate about delivering exceptional customer experiences and fostering a sense of community, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply. **Accommodations** blithequark is committed to providing a barrier-free and accessible work environment. If you require accommodations during the application or hiring process, please notify us in advance. **Contact Information** For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you! Apply for this job