**Experienced Customer Service Representative – Live Chat Support Specialist (FULLY REMOTE)**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy building strong relationships with diverse customer bases? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative – Live Chat Support Specialist. This is an exciting opportunity to grow your career, develop your communication and negotiation skills, and make a positive impact on our customers' lives. **About blithequark** blithequark is a leading organization in the customer service industry, dedicated to providing innovative solutions and exceptional experiences for our clients and customers. Our mission is to foster a culture of collaboration, inclusivity, and continuous learning, where our employees can thrive and reach their full potential. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that values and respects the unique perspectives and contributions of all our team members. **Why Join blithequark?** As a Customer Service Representative – Live Chat Support Specialist at blithequark, you will have the opportunity to: * Develop your career and advance within our organization * Work in a supportive and collaborative environment that encourages growth and learning * Enhance your communication and negotiation skills through real-world applications * Engage with a diverse customer base and make a positive impact on their lives * Enjoy flexible scheduling with weekday and weekend shifts available **Job Responsibilities:** As a Customer Service Representative – Live Chat Support Specialist, you will be responsible for: * Handling incoming and outgoing customer calls, providing exceptional service and support * Preparing account changes and troubleshooting customer issues in a timely and efficient manner * Identifying and acting upon potential sales opportunities to drive revenue growth * Assisting with customer retention efforts and resolving billing issues to ensure customer satisfaction * Collaborating with other departments to ensure timely resolution of customer concerns and improve overall customer experience **Essential Qualifications:** To be successful in this role, you will need: * A High School Diploma or Equivalent * 1-2 years of experience in a customer-facing role, preferably in a customer service setting * The ability to work well in a fast-paced environment with multiple priorities and deadlines * Excellent telephone skills and strong troubleshooting abilities * Solid negotiating skills and computer proficiency **Preferred Qualifications:** While not required, the following qualifications will make you a strong candidate for this role: * Experience in a customer service setting, with a proven track record of delivering exceptional service * Demonstrated ability to handle multiple tasks effectively and prioritize tasks in a fast-paced environment * Strong interpersonal skills and a commitment to customer satisfaction * Experience with live chat software and customer relationship management (CRM) systems **Skills and Competencies:** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with other departments * Proficiency in computer software and technology, including live chat platforms and CRM systems * Strong negotiation and conflict resolution skills * Ability to adapt to changing priorities and deadlines in a fast-paced environment **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative – Live Chat Support Specialist, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth within the organization * A collaborative and supportive work environment that encourages learning and innovation **Work Environment and Company Culture:** blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and fast-paced, with a strong focus on customer satisfaction and employee growth. We offer a range of benefits and perks, including: * Flexible scheduling with weekday and weekend shifts available * Competitive compensation and benefits package * Opportunities for professional growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions **Compensation, Perks, and Benefits:** We offer a competitive compensation and benefits package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and remote work options **How to Apply:** If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are dedicated to creating a work environment that values and respects the unique perspectives and contributions of all our team members. Apply for this job