**Experienced Customer Service Representative – Medicare Retiree Solution Customer Service Centers**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact on our members' lives. As a key member of our Medicare Retiree Solution Customer Service Centers team, you'll play a vital role in providing compassionate, innovative, and proactive customer service to our Medicare members. If you're passionate about making a difference and have a heart for helping others, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're dedicated to creating a culture that's centered around empathy, compassion, and innovation. **Our Heart At Work Behaviors** Our Heart At Work Behaviors support our purpose and guide our actions every day. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. Our behaviors include: * **Empathy**: We put ourselves in our members' shoes and understand their needs and concerns. * **Compassion**: We show kindness, respect, and understanding in every interaction. * **Innovation**: We're always looking for new and better ways to solve problems and improve our services. * **Proactivity**: We take the initiative to anticipate and address our members' needs before they even ask. **Job Summary** We're currently recruiting top talent for our PST time zone for Medicare Retiree Solution Customer Service Centers. As a Customer Service Representative, you'll be responsible for educating plan benefits, answering questions, and resolving issues based on incoming telephone member contacts. You'll also utilize compliant documentation standards, provide empathetic and member-centric service, and exceed our members' expectations. **Responsibilities** * Educates plan benefits, answers questions, and resolves issues based on incoming telephone member contacts * Utilizes compliant documentation standards * Provides empathetic and member-centric service * Exceeds our members' expectations by showing respect, kindness, and thoroughly answering and resolving all questions * Ensures that every member is shown respect, kindness, and all questions are thoroughly answered/resolved **Requirements** * Demonstrated ability to be empathetic and compassionate * Ability to apply patience * Adaptability * Basic computer, typing, and telephony skills * Or, equivalent military experience * Preferred Qualifications: + Customer Service experiences preferred + Education: School diploma, G.E.D., or equivalent experience **Training and Development** * Training will last 11 weeks, Monday-Friday * Training hours will be an 8-hour shift between 8am-6pm in your local time zone, with no time off allowed during this time * Once training is over, shift schedule availability will range from 8am-6pm in your local time zone **Compensation and Benefits** * $17.50 per hour non-negotiable * The typical pay range for this role is $17.00-$28.46 * In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities * The Company offers a full range of medical, dental, and vision benefits * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits * CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners * As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Why Join arenaflex?** * We're a company that's passionate about making a difference in people's lives * We offer a dynamic and supportive work environment that's centered around empathy, compassion, and innovation * We're committed to helping our employees grow and develop their skills and careers * We offer a comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan * We're a company that's dedicated to giving back to our communities and making a positive impact on the world **How to Apply** If you're passionate about delivering exceptional customer experiences and have a heart for helping others, we want to hear from you! Apply now to join our Medicare Retiree Solution Customer Service Centers team and be a part of a company that's dedicated to making a difference in people's lives. Apply Job! Apply for this job