**Experienced Customer Service Representative – Member Care at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a pioneering healthcare company redefining the industry with innovative solutions and a people-first approach. **About blithequark** At blithequark, we're on a mission to make healthcare more accessible, affordable, and personalized for everyone. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for disrupting the status quo and creating a better future for our members. As a startup, we're driven by a sense of urgency and a willingness to take calculated risks, which has enabled us to achieve remarkable growth and success in a short period. **Our Member Care Team** Our Member Care team is the heartbeat of our organization, providing critical support to our members throughout their healthcare journeys. As a key member of this team, you'll have the opportunity to make a tangible difference in the lives of our members, helping them navigate complex healthcare systems and ensuring they receive the care they need. With a focus on delivering exceptional customer experiences, you'll work closely with our dynamic team to build lasting relationships, resolve issues, and provide personalized support. **Job Responsibilities** As an Experienced Customer Service Representative – Member Care at blithequark, your primary responsibilities will include: * Handling inbound calls and chat boxes from our members in regard to blithequark's products and services * Providing excellent customer service in a timely and positive manner, ensuring a memorable member experience * Building rapport and maintaining positive relationships with existing members to understand their needs and preferences * Handling issues and complaints where appropriate, resolving them in a fair and timely manner * Maintaining policies and standard operation procedures to ensure consistency and quality **Requirements** To succeed in this role, you'll need to possess the following essential qualities and qualifications: * **Adaptable and Resilient**: You thrive in a fast-moving, ever-changing startup environment, where no two days are ever the same. * **People-First Communicator**: You listen with empathy, connect easily, and meet members where they are, providing personalized support and guidance. * **Clear and Confident Communicator**: You're able to answer questions in the moment, both in writing and spoken communication, with clarity and confidence. * **Detail-Oriented Problem Solver**: You spot the small things and think creatively to help members navigate their plans, resolving issues and finding solutions. * **Education**: High school diploma or equivalent required; bachelor's degree preferred. * **Experience**: Experience in healthcare or insurance (preferred). * **Language Skills**: Bilingual in English and Spanish is a plus. **Compensation and Benefits** At blithequark, we adopt a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected hourly rate for this position is $16.00-$19.00. We're committed to providing a comprehensive benefits package that supports the well-being and growth of our team members. This includes: * Competitive compensation and bonuses * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * A dynamic and inclusive work environment **Work Environment and Culture** At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for making a difference in the lives of others. We believe in: * **Collaboration**: We work together as a team to achieve common goals and support one another in our individual roles. * **Innovation**: We encourage creativity, experimentation, and calculated risk-taking to drive innovation and growth. * **Diversity and Inclusion**: We celebrate our differences and strive to create a workplace that's inclusive and welcoming to all. * **Continuous Learning**: We invest in our team members' growth and development, providing opportunities for professional development and skill-building. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're passionate about creating a workplace that's inclusive, supportive, and empowering for all team members. Apply for this job