**Experienced Customer Service Representative - National Remote**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where every interaction is an opportunity to exceed expectations? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Service Representative - National Remote. At blithequark, we're committed to revolutionizing the healthcare industry by providing innovative solutions that empower individuals to take control of their health. As a Customer Service Representative, you'll play a critical role in creating a quality experience for our members and their families, helping them navigate the complexities of healthcare and resolve issues with compassion and expertise. **About blithequark** blithequark is a leading provider of consumer-oriented health benefit plans, serving millions of people across the nation. Our mission is to create higher quality care, lower costs, and greater access to healthcare for all. With a strong focus on innovation and customer satisfaction, we're dedicated to making a profound and personal impact in the lives of our members. **Why Join blithequark?** * Enjoy the flexibility to telecommute from anywhere within the U.S., allowing you to work from the comfort of your own home or a location of your choice. * Participate in comprehensive training programs that will equip you with the skills and knowledge needed to excel in your role. * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences. * Contribute to a dynamic and fast-paced environment where every interaction is an opportunity to make a meaningful impact. * Enjoy a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401k contribution. **Primary Responsibilities** As a Customer Service Representative, you'll be responsible for: * Answering incoming phone calls from customers and identifying the type of assistance they need. * Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems. * Owning problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up. * Reviewing and researching incoming healthcare claims from members and providers, navigating multiple computer systems and platforms to verify data and information necessary for processing. * Ensuring that the proper benefits are applied to each claim using the appropriate processes and procedures. * Communicating and collaborating with members and providers to resolve issues, using clear and simple language to ensure understanding. * Meeting performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance. **Essential Qualifications** To be successful in this role, you'll need: * A High School Diploma or equivalent experience. * 1 year of prior experience in a call center setting. * 1 year of experience in a customer service role. * Experience working in the healthcare and health insurance industry. * Experience with Medical Terminology. * Experience working in a metric-driven work environment. * Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need. * Must be 18 years of age or older. **Telecommuting Requirements** As a remote employee, you'll need to: * Keep all company-sensitive documents secure (if applicable). * Establish a dedicated work area that is separated from other living areas and provides information privacy. * Live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** To excel in this role, you'll need to demonstrate: * A demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. * A demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member. * A proficient problem-solving approach to quickly assess the current state and formulate recommendations. * Proficient conflict management skills to include the ability to resolve issues in a stressful situation and demonstrating personal resilience. * Ability to work regularly scheduled shifts within our hours of operation, including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed. **Compensation and Benefits** We offer a competitive salary, ranging from $16.00 to $28.27 per hour, depending on your location and experience. In addition to your salary, you'll enjoy a comprehensive benefits package, including: * A comprehensive benefits package. * Incentive and recognition programs. * Equity stock purchase. * 401k contribution. **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to ensure consideration. **About UnitedHealth Group** At blithequark, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. **Diversity and Inclusion** blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Apply Now** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards a rewarding career with blithequark. Apply Job! Apply for this job