**Experienced Customer Service Representative - National Remote Opportunity**

At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and collaboration. With a flexible remote work arrangement, you'll have the freedom to work from anywhere within the U.S. and make a meaningful impact on the communities we serve. **About arenaflex** arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe that everyone deserves access to quality care, regardless of their background or circumstances. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey. **Job Summary** As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that our customers receive the best possible experience, and you'll be rewarded and recognized for your performance. **Primary Responsibilities** * Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits * Ask appropriate questions and listen actively while documenting required information in computer systems * Occasionally make outbound calls to customers for follow-ups * Work collaboratively with our team to resolve customer issues and improve their experience * Stay up-to-date with our products and services, and provide accurate information to customers * Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction **Required Qualifications** * High School Diploma or GED * Must be 18 years of age or older * 1 year of customer service experience, which includes providing service over the phone * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel * Ability to attend 3-4 weeks of training with 100% attendance * Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime, including a 6th day and one (1) weekend day shift. **Preferred Qualifications** * Call Center experience * Experience with a virtual learning environment * Experience with a virtual working environment * Experience in working with digital platforms and systems (Web, Chat, Email) * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) **Telecommuting Requirements** * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service * Must be able to connect directly into the internet via a hard wire (either directly to modem or router) **Soft Skills** * Ability to work in a fast-paced work environment * Anticipate taking a minimum of 50 calls daily * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Ability to adapt to changing priorities and deadlines **Physical and Work Environment** * Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer * Must be able to work in a quiet and distraction-free environment **Compensation and Benefits** * Competitive hourly rate, ranging from $16.00 to $28.27 per hour, depending on location and experience * Comprehensive benefits package, including medical, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase and 401(k) contribution * Paid time off and holidays * Opportunities for career growth and professional development **Diversity, Equity, and Inclusion** At arenaflex, we're committed to creating a diverse, equitable, and inclusive work environment that values and respects the contributions of all employees. We believe that diversity is a strength, and we're dedicated to fostering a culture that's inclusive and welcoming to everyone. **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. We look forward to hearing from you and exploring how you can contribute to our mission to help people live healthier lives and make the health system work better for everyone. Apply for this job