**Experienced Customer Service Representative (Nights and Weekends) – Expedited Resolutions Team**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the Expedited Resolutions Team at blithequark, a leading provider of ticketing solutions for live events, sports, and entertainment. As a Customer Service Representative, you will play a critical role in connecting our VIP customers to the events that excite them, while showcasing your technical expertise, empathy, and professionalism. **About blithequark** At blithequark, we pride ourselves on creating exceptional experiences from the point of purchase until our customers enter the gates. We've been voted best Customer Service two years in a row by Newsweek, and we're committed to maintaining this high standard of excellence. Our team is dedicated to providing best-in-class customer service, and we're looking for talented individuals like you to join our ranks. **Your Role in Our Success** As a Customer Service Representative, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all customer interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **Your Career Growth and Development** At blithequark, we're committed to helping our employees grow and develop their skills. Here's a breakdown of your role expectations in the first 30, 90, and 180 days: * **30 days in:** + Complete new hire orientation and gain the resources you need to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers + Acclimate to team and company norms, business objectives, and blithequark's values + Understand the flow of buyer orders and entry-level call inquiries + Become familiar with company policies and processes + Navigate and resolve non-complex calls + Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety * **90 days in:** + Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety + Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives + Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts * **180 days in:** + Apply methods to execute individual tasks that positively impact the team + Play an active role in continued learnings to advance skill sets necessary for team goals + Competent on industry nuances and company policies + Manage highly complex, escalated, and high-value contacts without guidance + Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities **What You'll Bring** To succeed in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule and Benefits** * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days at home. * $40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant. * Any hours worked over 40/week are overtime eligible. * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. * Earn additional income through bonus incentives. * Save for your future through 401K Matching. **How to Apply** If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team at blithequark. Apply Now! Apply for this job