**Experienced Customer Service Representative (Nights and Weekends) Full-Time Opportunity at arenaflex**

Are you passionate about delivering exceptional customer experiences and working in a dynamic environment that values innovation and teamwork? Do you thrive in fast-paced situations and enjoy solving unique problems? If so, we invite you to join arenaflex as an Expedited Resolutions Team associate (Customer Service Representative) and be part of a best-in-class team that has been voted the best Customer Service two years in a row by Newsweek. **About arenaflex** arenaflex is a leading provider of ticketing solutions, connecting fans and sellers through our cutting-edge platform. We pride ourselves on creating exceptional experiences from the point of purchase until our customers enter the gates. Our team is dedicated to delivering top-notch customer service, and we're looking for talented individuals who share our passion for excellence. **The Opportunity** As a Customer Service Representative on our Expedited Resolutions Team, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. You will have the opportunity to engage with hundreds of customers and sellers, using your technical expertise to resolve unique issues and provide exceptional experiences. Our ideal candidate is someone who is energized by solving complex problems, sharing their knowledge, and handling multiple tasks efficiently and effectively. **Key Responsibilities** * Maintain excellent customer experience with tone, empathy, confidence, and attention to detail * Develop and present solutions to fan issues efficiently and effectively * Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions * Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience **Role Expectations and Progression** As a Customer Service Representative, your role expectations will progress as follows: * **30 days in:** Complete new hire orientation, learn how ticket marketplaces operate, acclimate to team and company norms, understand company policies and processes, navigate and resolve non-complex calls, and complete training with a complete understanding of how this role plays an important part in lowering customer anxiety. * **90 days in:** Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts. * **180 days in:** Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Competent on industry nuances and company policies. Manage highly complex, escalated, and high-value contacts without guidance. Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities. **What You'll Bring** * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule** * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days at home. **Bonus & Overtime Eligibility** * $40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant. * Any hours worked over 40/week are overtime eligible. **What You'll Get at arenaflex** * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. * Earn additional income through bonus incentives. * Save for your future through 401K Matching. **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer experiences and working in a dynamic environment that values innovation and teamwork, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join a best-in-class team and be part of a company that's shaping the future of ticketing solutions. Apply Now! Apply for this job