**Experienced Customer Service Representative – Online Booking Support | Remote West Coast**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as an Online Customer Service Representative. As a key member of our eCommerce support team, you will play a vital role in shaping the online booking experience for our customers, providing top-notch service, and driving sales growth. **About blithequark** With a portfolio of over 350 entertainment destinations across North America, blithequark is a leader in the entertainment industry. Our renowned brands, including blithequark, Lucky Strike, AMF, and the Professional Bowlers Association (PBA), offer a unique blend of fun, excitement, and community. At blithequark, we're committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for our associates. When work is this much fun, it doesn't feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the blithequark family. **Job Summary** As an Online Customer Service Representative, you will be responsible for responding to customer inquiries regarding our online booking tool. This will be a key position in the company as we build our eCommerce presence from the ground-up and provide the same best-in-class service and execution that we do in all of our venues throughout the country. You will communicate with online booking customers and potential customers via email and phone (and in the future, online chat), help customers navigate our websites and book events online, and resolve product/service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. **Key Responsibilities** * Communicate with online booking customers and potential customers via email and phone (and in the future, online chat) * Help customers navigate our websites and book events online * Resolve product/service problems by: + Clarifying the customer's complaint + Determining the cause of the problem + Selecting and explaining the best solution to solve the problem + Expediting correction or adjustment + Following up to ensure resolution * Conduct regular quality assurance reviews of our websites to ensure the accuracy of the online booking tool * Participate in sales coaching and development to enhance your ability to provide exemplary service and product solutions to our customers through up-selling package add-ons and upgrades * Perform other customer service duties as assigned **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Education and/or Experience: + High School Diploma required; 2-4 year college degree preferred + Minimum of one (1) year customer service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required * Self-motivation, a positive attitude, and the ability to work well on a team * Strong listening, written and verbal communication skills; receptive to coaching and feedback, and have the desire to meet/exceed goals and solve problems while working in a fast-paced environment * Intermediate computer skills including the ability to navigate multiple windows and online web applications and utilize search tools to find information * Familiarity with Microsoft Outlook **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong listening and empathy skills * Ability to adapt to changing situations and priorities * Strong computer skills, including proficiency in Microsoft Office and online web applications **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our associates grow and develop their careers. As an Online Customer Service Representative, you'll have access to: * Sales coaching and development to enhance your ability to provide exemplary service and product solutions to our customers * Opportunities for career advancement and professional growth * Training and development programs to help you improve your skills and knowledge * A supportive and collaborative work environment that encourages open communication and feedback **Work Environment and Company Culture** At blithequark, we're dedicated to creating a work environment that's fun, inclusive, and supportive. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to making the work-life experience a joy for our associates. As an Online Customer Service Representative, you'll have the opportunity to work with a talented and diverse team, participate in team-building activities and events, and enjoy a range of benefits and perks. **Compensation, Perks, and Benefits** We offer a competitive total rewards package, including: * A base salary of $24.04 per hour * 2% commission on sales * Performance-based incentives * A comprehensive benefits package, including healthcare coverage and a range of other benefits * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages open communication and feedback **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [insert link]. We can't wait to hear from you! Apply for this job