**Experienced Customer Service Representative – Onsite at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking a talented and motivated Customer Service Representative to join our team at our Richmond, Virginia location. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment. At blithequark, we believe that our people are our greatest asset, and we're committed to providing a workplace that is conducive to happiness, a healthy work-life balance, and a culture of inclusion and diversity. **Benefits of Working with blithequark** As a valued member of our team, you'll enjoy a range of benefits, including: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your physical and mental well-being **Join the blithequark Family** At blithequark, we're passionate about making a difference in the lives of our customers and our employees. As a Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We're committed to providing opportunities for growth and development, and we're excited to see where your career will take you. **Your Responsibilities** As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **We're Looking for Fearless People** We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! **Qualifications** To be considered for this role, you'll need to meet the following qualifications: * High School Diploma or equivalent * IT/Network certifications/degrees preferred * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Proven call center experience * Entry-level network troubleshooting: + Ability to set up home Wi-Fi Network + Ability to set up and configure router or switch * Core proficiency with a laptop or desktop computer * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred **Key Competencies** To succeed in this role, you'll need to demonstrate the following key competencies: * Process Excellence: Commitment to following established procedures and customer service-driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Be Part of Our blithequark Family** At blithequark, we're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees. **Apply Now!** Ready to join the blithequark family? Apply now to become a Customer Service Representative at our Richmond, Virginia location. We can't wait to hear from you! Apply for this job