**Experienced Customer Service Representative – Patient Registration and Support**

At blithequark, we're revolutionizing the patient experience and financial performance of hospitals, health systems, and medical groups with our cutting-edge technology-driven solutions. As a leading provider of innovative revenue cycle management services, we're committed to delivering exceptional care and service to our patients, while also fostering a culture of growth, collaboration, and community involvement. We're now seeking an experienced and compassionate Customer Service Representative to join our team at blithequark's Ascension St. John Owasso Hospital location. **Job Summary:** As a Customer Service Representative, you'll play a vital role in ensuring a seamless and personalized experience for our patients as they check into the hospital. You'll be the first point of contact for patients, answering their questions, addressing their concerns, and collecting vital information accurately and efficiently. This is a fast-paced and dynamic role that requires a unique blend of technical skills, empathy, and communication expertise. If you're a confident and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Work on computers and answer phones to intake information in a busy hospital environment, collecting details from patients and clinicians across multiple screens * Assist patients who may be ill or worried, providing emotional support and listening carefully to ease their anxiety * Work in a fast-paced environment, often on your feet, assisting patients complete their registration and navigating complex health plans and coverage * Collaborate with clinicians and other team members to ensure a smooth registration process, while also maintaining a high level of accuracy and attention to detail * Develop strong relationships with patients, families, and healthcare professionals, providing exceptional customer service and support throughout the registration process **Requirements:** * High School Diploma or GED * Excellent customer service experience, with a proven track record of delivering exceptional service in a fast-paced environment * Strong communication and interpersonal skills, with the ability to work effectively with patients, clinicians, and other team members * Ability to work in a dynamic and ever-changing environment, with a high level of flexibility and adaptability * Basic computer skills, including typing and navigation of multiple screens and software applications * Ability to work in a hospital environment, with exposure to illness and injuries **Preferred Qualifications:** * Previous experience in a healthcare setting, with knowledge of medical terminology and procedures * Strong analytical and problem-solving skills, with the ability to navigate complex health plans and coverage * Experience working with electronic medical records (EMRs) and other healthcare software applications * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Medical Assistant (CMA) **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to work effectively with patients, clinicians, and other team members * Strong analytical and problem-solving skills, with the ability to navigate complex health plans and coverage * Basic computer skills, including typing and navigation of multiple screens and software applications * Ability to work in a dynamic and ever-changing environment, with a high level of flexibility and adaptability * Strong emotional intelligence and empathy, with the ability to provide emotional support and listening skills to patients and families **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise in customer service and healthcare * Access to ongoing training and development programs, including certification courses and workshops * Collaborative and supportive work environment, with a focus on teamwork and open communication * Opportunities to contribute to the development of new solutions and initiatives, with a focus on improving patient care and outcomes **Work Environment and Company Culture:** * Work in a dynamic and fast-paced hospital environment, with a focus on delivering exceptional customer service and support to patients and families * Collaborate with a team of experienced and compassionate healthcare professionals, with a focus on teamwork and open communication * Opportunities to contribute to the development of new solutions and initiatives, with a focus on improving patient care and outcomes * Competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays **Compensation and Perks:** * Competitive hourly rate, with a base pay range of $14.00 - $15.96 per hour * Opportunities for overtime and bonuses, based on performance and productivity * Comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays * Access to ongoing training and development programs, including certification courses and workshops **How to Apply:** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to providing a workplace free from harassment and discrimination. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at [insert contact information] for assistance. **California Privacy Notice:** California resident job applicants can learn more about their privacy rights and how blithequark collects, uses, and discloses personal information in our California Consent. Apply for this job