**Experienced Customer Service Representative – Payments and Digital Strategy Team**

Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? Look no further! As an Experienced Customer Service Representative on the Payments and Digital Strategy team at arenaflex, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. **About arenaflex** arenaflex is a leading company in the industry, known for its commitment to innovation, customer satisfaction, and employee well-being. With a global presence and a diverse range of products and services, arenaflex offers a unique and exciting work environment that fosters growth, creativity, and collaboration. As a member of the arenaflex team, you'll have access to a wide range of benefits, including travel perks, health benefits, wellness programs, and opportunities for professional development. **Job Summary** As an Experienced Customer Service Representative on the Payments and Digital Strategy team, you'll be responsible for providing exceptional customer service and support to arenaflex's customers. You'll work closely with the team to resolve customer inquiries, process transactions, and ensure compliance with regulatory requirements. This is a remote job opportunity that offers flexibility and work-life balance. **Key Responsibilities** * Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers * Coordinate return items with contributors, vendors, the Federal Reserve, and other institutions * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work member cases/assignments as assigned * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from contributors for timely and accurate processing of international and domestic budget transfer requests * Research and verify incoming and outgoing budget transfer information * Communicate with vendors to process budget transfers * Understand and be familiar with outgoing and incoming budget transfer regulations * Deposit check returns, review member draft changes, process member checks, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Essential Qualifications** * High school degree or GED * Intermediate Excel and Word experience * Ability to work prolonged hours in aid of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **Preferred Qualifications** * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience **Skills and Competencies** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance **What You'll Get** As an Experienced Customer Service Representative on the Payments and Digital Strategy team at arenaflex, you'll have access to a wide range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join the arenaflex Team** At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters growth, creativity, and collaboration. We believe in the importance of diversity and inclusion, and we're dedicated to providing equal employment opportunities to all individuals, regardless of their background, culture, or identity. If you're passionate about delivering exceptional customer experiences and working with a talented team of professionals, we encourage you to apply for this exciting opportunity. **Apply Now** Ready to embark on a new journey with arenaflex? Click the link below to apply for this exciting opportunity: Apply Job! Don't miss out on this chance to join a dynamic and innovative company like arenaflex. Apply now and take the first step towards a rewarding and challenging career as an Experienced Customer Service Representative on the Payments and Digital Strategy team. Apply for this job