Experienced Customer Service Representative - Remote (12-9PM EST Shift) at blithequark

Join blithequark's Customer Service Team: Elevating Athlete Experiences At blithequark, we're passionate about delivering exceptional customer experiences that drive loyalty and satisfaction. As a leading brand in the sporting goods industry, we understand the importance of having a dedicated and skilled customer service team that can provide top-notch support to our athletes (customers). We're now seeking an experienced Customer Service Representative to join our remote team, working a 12-9PM EST shift. If you're a customer-service oriented professional with excellent communication skills and a passion for delivering white-glove service, we encourage you to apply! About the Role The Customer Service Representative role is a critical front-line position that connects blithequark to our athletes. As a Customer Service Teammate, you'll be responsible for assisting athletes with various aspects of their experiences with our brand, ensuring they receive the high-level support they need during their purchase journey. You'll work closely with individual stores and internal business partners to provide support and resolve athlete issues, driving first-call resolution and athlete satisfaction. Key Responsibilities Assist athletes with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. Deliver first-call resolution with white-glove service by owning athlete issues to the point of resolution, demonstrating empathy and keeping athletes updated throughout the process. Handle escalated call transfers at a Tier II level support, researching, troubleshooting, and resolving athlete issues, and escalating issues that require deeper assessment or resolution. Work with individual stores and internal business partners to provide support and reach resolution related to athlete issues. Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information. Essential Qualifications To succeed in this role, you'll need: A High School Diploma or Equivalent. 1-3 years of experience in customer service, help desk, or related experience (retail-oriented experience is preferred). Excellent written and verbal communication skills. Strong interpersonal and client consultation skills. The ability to work effectively in a team environment. Self-motivation and a results-oriented mindset. Strong detail orientation and problem-solving capabilities. The ability to type 25 words per minute. Availability to work weekend days and holidays. Preferred Skills and Competencies We're looking for candidates who possess: Execution skills and a strong work ethic. A customer-service oriented mindset with a passion for delivering exceptional athlete experiences. The ability to work in a fast-paced, dynamic environment. Strong analytical and troubleshooting skills. Proficiency in handling multiple tasks and priorities. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our teammates. As a Customer Service Representative, you'll have opportunities to: Develop your skills and expertise in customer service and support. Gain experience working with internal business partners and individual stores. Enhance your problem-solving and analytical skills. Advance your career within the company, with opportunities for professional growth and development. Work Environment and Company Culture As a remote teammate, you'll be part of a dynamic and inclusive team that values flexibility and work-life balance. At blithequark, we prioritize: A culture of excellence and customer-centricity. Diversity, equity, and inclusion. Teammate well-being and mental health. Opportunities for growth and development. Compensation, Perks, and Benefits We offer a competitive total rewards package that includes: A target salary range of $30,900 - $46,200. Incentives and performance-based bonuses. Equity and stock options. Comprehensive benefits, including health, dental, and vision insurance. Paid time off and holidays. Join Our Team! If you're a motivated and customer-service oriented professional looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark! As a Customer Service Representative, you'll play a critical role in delivering exceptional athlete experiences and driving business success. Apply now to start your journey with us! Apply for this job