**Experienced Customer Service Representative - Remote**
At arenaflex, we're a performance marketing agency with a single mission: To help brands grow by acquiring their best customers. With a revenue of $50M+ and backed by private equity firm Housatonic Partners, we've been in business for over 13 years, headquartered in Oakland, CA, with offices in Albuquerque, NM, Austin, TX, and Shelton, CT. Our unique approach sets us apart from other marketing agencies, as we think less like marketers and more like economists, driving hard against unit economics and aligning ourselves with pay-for-performance models. Our success is built on a trove of data, which guides better business decisions, benchmarks performance, and refines our lifetime value (LTV) model. To continue our growth and success, we need people on our team who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships. **A Day in the Life** As an Experienced Customer Service Representative at arenaflex, your typical day involves making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients' services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses that include mortgages, insurance, education, and other consumer services. **Why You'll Thrive at arenaflex** We're looking for people who take pride in getting the job done for our clients. You'll be a great fit with our team if you: * Are comfortable talking over the phone helping people * Have a positive, professional attitude * Are a highly motivated self-starter with a strong work ethic * Are comfortable working in a fast-paced environment * Are able to multitask and prioritize tasks effectively * Are able to work independently with minimal supervision **Responsibilities** As an Experienced Customer Service Representative, your responsibilities will include: * Making and taking customer phone calls * Successfully using scripts to guide conversations * Recording information on the consumer conversation using arenaflex systems * Working with different clients and campaigns * Providing quality customer experiences **Requirements** To be successful in this role, you'll need: * Strong communication skills * Experience working with computers * A quiet work space that is free from noise or distractions * Previous call center or customer service experience (a plus) * Military sensitivity (a plus) * Must live in Texas **Technical Requirements** * Hardware Requirements: + Computer Type: Windows-based Desktop or Laptop PC ONLY + Operating System: Windows 10 + Screen Requirements: Minimum required screen resolution is 1366x768 + RAM: 4 GB (minimum) + CPU Processor Speed: Dual Core 2 GHz (minimum) + Free Disk Space: 20 GB (minimum) + USB Ports: 2 available (minimum) + USB Headset: Logitech H390 or equivalent + Mouse: Standard mouse. No touchpads. + Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems) * Internet Requirements: + Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required + Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300 **Salary and Benefits** We offer a competitive salary based on experience and a comprehensive benefits package: * Flexible work schedule * Paid Time Off * Medical, Dental, and Vision coverage * Medical/Dependent flexible spending account (FSA) * Health Savings Account (HSA) * 401k * Short Term Disability * Life Insurance * Accident Insurance * Critical Illness Insurance **Personal Characteristics** At arenaflex, we value individuals who embody the following characteristics: * TRUTH: Has confidence in their convictions, can drive direction out of ambiguity and is excited by the challenge of questioning the status quo to get more out of marketing campaigns. * HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal. * PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration. * OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner. * DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility and a strong desire to learn and grow in a start-up environment. * BEYOND SELF: Wants to win as a team, as well as give back, add to and enhance the quality of our arenaflex way-of-life. **Diversity, Equity, and Inclusion** At arenaflex, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles. **How to Apply** If you're ready to join a dynamic team and make a difference in the lives of our clients and customers, apply now! Apply for this job