**Experienced Technical Customer Service Advisor – Remote Work Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Technical Customer Service Advisor, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels. If you're a customer-centric individual with a passion for technology and a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services to Fortune 100 companies and governments worldwide. Our dedicated associates are the backbone of our organization, and we're committed to creating an environment where individuality is valued, and growth opportunities abound. With a focus on delivering exceptional outcomes for our clients and the millions of people who count on them, we're seeking talented individuals like you to join our team. **Job Summary** As a Technical Customer Service Advisor, you'll be responsible for providing technical support to customers via phone, email, or chat. You'll be the face of arenaflex, and your excellent communication and problem-solving skills will help us create positive experiences for our customers and clients. You'll work from home, enjoying a flexible schedule and the opportunity to grow your career with a company that values innovation and customer satisfaction. **Key Responsibilities** * Provide technical support to customers via phone, email, or chat, resolving complex issues and answering questions related to arenaflex products and services * Manage a high volume of incoming calls, navigating multiple systems to find solutions and provide accurate information * Develop and maintain a deep understanding of arenaflex products and services, staying up-to-date on new features and releases * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction * Participate in ongoing training and development to enhance technical skills and stay current with industry trends * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings **Requirements** * Be at least 18 years old * Have a High School Diploma or equivalent * Pass a criminal background check * Have at least six months of customer service experience * Possess high-speed broadband internet access meeting the following speeds: download ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet; you must have ethernet connections) * Preferably have previous Contact Center and/or work-from-home experience * Have strong computer knowledge, including the ability to accurately type at least 30 wpm * Have a workspace with a door that can be closed and only accessed by you during work hours * Be able to work independently with discipline and motivation to succeed in a virtual environment * Possess excellent English written and verbal communication skills * Be courteous and friendly with a high degree of professionalism * Thrive in a fast-paced work environment **Preferred Qualifications** * Previous experience in a technical support role * Knowledge of arenaflex products and services * Experience working in a Contact Center environment * Certification in customer service or technical support **What We Offer** * Competitive hourly rate of $17.31, plus incentive and bonus programs * Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work * Paid time off and a consistent work schedule * Ongoing training and development opportunities to enhance technical skills and stay current with industry trends * A great work environment with a team of passionate and dedicated individuals * The opportunity to grow your career with a company that values innovation and customer satisfaction **What We're Looking For** * Problem solvers who can patiently listen to, understand, and address complex customer issues * Strong people skills to build genuine connections with customers * Ability to navigate multiple applications and research solutions with ease * A passion for helping people and guiding them to the best solution for their issue * A desire to work with one of the world's most recognized brands * The ability to work in a structured environment for the duration of your allotted, full-time schedule, taking high-volume calls from customers * A commitment to 100% attendance for five weeks of paid training **How to Apply** If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. To get started, please follow these steps: 1. Apply to the role and provide your basic profile information (2 minutes) 2. Answer prescreen questions to ensure you meet the minimum requirements for the role (3 minutes) 3. Complete a typing test (2 minutes) 4. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes) Please note that you'll need access to a computer with a keyboard to complete the typing test and assessment. If you don't have access to one, please complete the other steps and then find a local public computer to complete steps 3 and 4. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We're committed to creating an inclusive and diverse work environment where individuality is valued, and growth opportunities abound. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. **Pay Transparency Laws** Please note that pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $17.31 per hour. **Apply Now!** If you're ready to take the next step in your career and join a company that values innovation and customer satisfaction, apply now! Apply for this job