**Experienced Customer Service Representative - REMOTE**

Are you a customer service superstar looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading provider of innovative home solutions. As an Experienced Customer Service Representative, you'll be the face of our company, providing exceptional service to our customers and helping them achieve their goals. At blithequark, we're passionate about making a difference in the lives of our customers and employees alike. Our commitment to excellence is evident in everything we do, from our industry-leading products to our award-winning workplace culture. As a member of our team, you'll have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and make a real impact on the world. **About blithequark** blithequark is a rapidly growing company that's revolutionizing the home improvement industry. With a portfolio of innovative products and services, we're dedicated to helping homeowners achieve their goals and live their best lives. Our team is passionate, driven, and committed to excellence, and we're looking for like-minded individuals to join our ranks. **Job Summary** As an Experienced Customer Service Representative, you'll be responsible for providing exceptional service to our customers, answering their questions, resolving their issues, and helping them achieve their goals. You'll work closely with our internal teams to ensure seamless communication and collaboration, and you'll be the primary point of contact for our customers. **Key Responsibilities** * Provide exceptional customer service to internal and external customers via phone, email, and chat * Answer customer questions, resolve issues, and provide solutions in a timely and professional manner * Schedule customer service calls and other customer service activities as needed * Review completed service tickets for quality assurance in region * Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region * Be enthusiastic, adaptable, and patient, with a strong attention to detail and data efficiency * Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives * Perform other duties as assigned by supervisor **Essential Qualifications** * High School Diploma or equivalent * At least 1 year of customer service experience * At least 1 year of previous office or administrative experience * Computer and keyboard proficient, with the ability to work in a paperless environment * Ability to juggle multiple tasks and shift attention from one task to another to meet the demands of different stakeholders * Excellent verbal and written communication skills, with the ability to articulate and professional communicate with internal and external parties * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection * Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction * Ability to communicate effectively, recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization * Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions * Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) **Preferred Qualifications** * Ability to type at least 50 words per minute (wpm) * Highly organized, with strong time management skills and the ability to be resourceful when necessary **Work Environment** * Normal office environment * Indoor work in a climate-controlled environment * Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body **What We Offer** * Industry-leading compensation package * Fully paid Medical, Dental, and Vision benefits after 90 days * 401k Savings Plan * Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs * Childcare benefits to support families * Endless opportunity for growth and advancement. Just ask our current employees! **Other Perks** * Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling * Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions * Gym membership compensation - your insurance will help cover the cost of your gym membership! * Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success **Diversity and Inclusion Statement** blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. **Equal Opportunity Statement** blithequark will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). If you're a motivated and customer-focused individual who is passionate about making a difference, we want to hear from you! Apply today to join our team and start your journey with blithequark. Apply Job! Apply for this job