**Experienced Customer Service Representative – Remote Call Center Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering top-notch support in a dynamic and fast-paced environment? Do you thrive in a team-oriented setting where collaboration and innovation drive success? If so, we invite you to join blithequark's growing call center team as a Level 1 Customer Service Representative. As a key member of our tech-savvy support team, you will play a vital role in providing exceptional customer experiences, troubleshooting complex technical issues, and driving customer satisfaction. **About blithequark** blithequark is a forward-thinking technology company dedicated to revolutionizing the way customers interact with our services. We're a team of passionate individuals who share a common goal: to provide unparalleled customer support in a rapidly evolving industry. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the tech industry. Join us, and be part of a dynamic team that's shaping the future of customer service. **Job Summary** As a Level 1 Customer Service Representative at blithequark, you will serve as the initial point of contact for customers seeking technical help. Your responsibilities will include troubleshooting problems, offering effective solutions, and ensuring customer satisfaction using advanced platforms like Freshdesk, Sonar, and others. You will be part of a 24/7 call center team, working rotating shifts to support customers across the globe. **Key Responsibilities** * **Customer Support** + Provide outstanding customer service to users experiencing internet-related technical difficulties. + Respond quickly and professionally to incoming calls, emails, and support tickets. + Diagnose and resolve issues related to internet connectivity, service disruptions, and account management. + Guide customers through step-by-step troubleshooting procedures. * **Ticket Management** + Use Freshdesk to log, track, and prioritize customer inquiries and technical issues. + Accurately document customer interactions and solutions in the ticketing system. + Efficiently manage ticket queues to meet service level agreements (SLAs). * **Technical Expertise** + Access and update customer information using Sonar CRM. + Utilize platforms like Rancid, Tacacs+, Radius, LibreMS, GenieACS, Ruckus SmartZone Controller, and Unifi for comprehensive support. + Stay updated on product features, system updates, and industry best practices. * **Escalation and Collaboration** + Escalate complex technical issues to higher support levels when necessary. + Collaborate with network operations, engineering, and IT support teams to resolve escalated issues. + Provide customers with status updates and ensure timely issue resolution. * **Quality Assurance** + Follow established procedures and service standards to deliver high-quality support. + Participate in quality assurance activities, including call monitoring and ticket reviews, to enhance service delivery. **Qualifications** * **Education** + Associate's degree, Bachelor's degree, or relevant work experience. * **Experience** + Previous experience in a customer service role, ideally in a call center or help desk environment. * **Skills** + Basic troubleshooting skills for internet connectivity, computers, and devices. + Proficiency in using ticketing systems like Freshdesk and CRM systems such as Sonar. + Ability to efficiently troubleshoot and resolve technical issues. + Familiarity with networking concepts. + Excellent verbal and written communication skills with a focus on customer satisfaction. + Ability to work collaboratively in a team environment and adapt to a fast-paced setting. * **Language** + Bi-lingual Spanish is a plus, but not required. **Shifts and Work Environment** * **Shifts** + This job requires working rotating shifts to support customers 24/7, and flexibility is required. + Work hours vary and may change based on business requirements. * **Remote Position** + This is a remote position, preferably near Plainview, NY. **Compensation and Employment Details** * **Hourly Rate** + $15 - $18 per hour. * **Paid Training** + Comprehensive training program to ensure your success in the role. * **Temporary with Potential for Full-Time** + Temporary position with potential for full-time employment based on performance and business needs. **Ready to Make a Difference?** If you're passionate about helping customers and delivering exceptional support, we want to hear from you. Apply now to join blithequark's growing call center team and take the next step in your professional journey! Apply Job! Apply for this job