**Experienced Customer Service Representative – Remote Call Center Position at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark as an Experienced Customer Service Representative in our remote call center. As a key member of our team, you will be the first point of contact for customers, providing top-notch service, resolving issues, and exceeding expectations. **About blithequark** blithequark is a leading provider of medical equipment and services, dedicated to improving the lives of individuals and families. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. As a remote call center representative, you will be part of a dynamic team that values collaboration, continuous learning, and growth. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to internal and external customers, resolving issues, and exceeding customer satisfaction goals. You will work closely with our dispatch team to coordinate equipment services, engage in active listening with customers, and provide product and service information. Your expertise in Medicare, Medicaid, and third-party payor sources will ensure accurate verification of medical necessity, insurance coverage, and physician orders. **Essential Duties and Responsibilities** * Assist all internal and external customers in a professional manner, maintaining a positive, empathetic, and professional attitude at all times. * Receive requests from multiple sources (phone, fax, e-Commerce, in-person) and complete necessary processes for equipment services. * Coordinate home equipment service requests with Dispatch for prompt delivery. * Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. * Provide customers with product and service information, including Medicare, Medicaid, and third-party payor sources. * Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services. * Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. * Understand and strive to meet or exceed department metrics while providing excellent customer service. * Make sales or recommendations for products or services that may complement client needs, as applicable. * Perform other duties as assigned by management. **Qualifications** To succeed in this role, you must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required: * Education and/or Experience: + High school diploma or general education degree (GED). + 6 months of relevant customer service experience preferred. * Skills & Abilities: + Excellent interpersonal, written, and oral communication skills. + Customer service orientation. + Attention to detail. + Good data entry skills. + Proficiency with computers, with strong typing skills. + Ability to work in a fast-paced environment. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, talk, and hear. * Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. * The employee is occasionally required to stand and walk. * The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. * Specific vision abilities required by this job include close vision. **What We Offer** As a valued member of our team, you will enjoy a competitive salary and benefits package, including: * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for professional growth and development * A dynamic and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team at blithequark! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws. We also provide reasonable accommodation for individuals with disabilities in accordance with applicable law. Apply for this job