Experienced Customer Service Representative – Night Shift Role for Delivering Exceptional Client Experiences in a Dynamic and Supportive Environment at blithequark

Introduction to blithequark and Our Mission At blithequark, we are dedicated to providing our customers with unparalleled service and support. As a leader in our industry, we understand the importance of having a skilled and compassionate team that can address the needs and concerns of our clients. Our customer service department is the backbone of our organization, and we are seeking a highly motivated and experienced Customer Service Representative to join our night shift team. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Overview As a Customer Service Representative at blithequark, you will be responsible for providing top-notch service to our customers via phone, chat, and email. This is a night shift role, covering the hours of 11pm to 8am, and you will be working on a shift rotation with a team of dedicated night shift representatives. Your primary goal will be to understand and address the needs, complaints, or other issues our customers may have with our products or services, ensuring that every interaction is positive and resolves their inquiry fully. Key Responsibilities Respond efficiently and accurately to customer contacts, explaining all possible solutions in a courteous and professional manner. Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients to ensure a positive experience. Utilize software, databases, scripts, and tools appropriately to resolve customer issues and improve overall service quality. Understand and strive to comply with or exceed call center metrics while providing excellent customer service, balancing quality and quantity effectively. Participate in all training, coaching, and learning opportunities to expand knowledge of blithequark, our products, and your position, demonstrating a growth and learning mindset. Adhere to all company policies and procedures, ensuring compliance and contributing to a positive and respectful work environment. Requirements and Qualifications To be successful in this role, you will need to have a high school diploma or equivalent, along with exceptional customer service skills and at least 1 year of customer service experience in a contact center or retail environment. Troubleshooting technical skills are a plus, and you should have great communication skills, both verbal and written, along with proficiency in computers, especially our CRM and tools. Essential Qualifications High School Diploma or equivalent. 1+ Years of Customer Service Experience (Contact Center or Retail). Exceptional Customer Service Skills. Great communication skills, both verbal and written. Proficiency with computers, especially our CRM and tools. Ability to sit for extended periods and work on a computer with repetitive hand and wrist movement. Preferred Qualifications Demonstrated fluency in both English and Spanish. Knowledge of iCasino and Online Sports Betting. Experience with multiple platforms/operating systems and basic troubleshooting. Strong problem-solving skills and the ability to adapt quickly to an ever-changing industry. Career Growth and Learning Opportunities At blithequark, we believe in the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, coaching, and learning opportunities to expand your knowledge and skills. We encourage a culture of continuous learning, providing you with the tools and resources needed to succeed in your role and advance your career. Work Environment and Company Culture blithequark is committed to creating a positive and supportive work environment that fosters collaboration, creativity, and growth. We believe in the power of hybrid working, offering a flexible blend of working in the office and from home. Our team is dedicated to delivering exceptional customer experiences, and we are looking for like-minded individuals who share our passion for service excellence. Compensation, Perks, and Benefits As a valued member of our team, you will be offered a competitive salary of $42,000 USD, along with a range of benefits, including annual vacation, annual bonus, 401(k) program, health insurance, and home office allowance. We also provide flexible working arrangements, allowing you to balance your work and personal life effectively. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. With a commitment to growth, learning, and development, we offer a supportive and inclusive work environment that will help you succeed in your career. Apply now to join our team and take the first step towards a fulfilling and rewarding career at blithequark. Apply for this job