**Experienced Customer Service Representative – Remote Cargo Agent**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, where we're seeking a talented Customer Service Representative to join our remote team as a Cargo Agent. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our cargo services, providing top-notch support to our customers, and contributing to the success of our organization. **About blithequark** blithequark is a leading airline that's committed to delivering exceptional customer experiences. We're a company that values our employees and provides them with the tools, training, and support they need to succeed. Our culture is built on five core values: Care, Integrity, Versatility, Employee Administration, and Cooperation. We're proud to be a company that's dedicated to making a positive impact on our customers, our employees, and the communities we serve. **Key Responsibilities** As a Cargo Agent, you'll be responsible for providing exceptional customer service to our clients, ensuring that their cargo is handled efficiently and effectively. Your key responsibilities will include: * Responding to customer inquiries via phone, email, and chat * Processing cargo shipments, including booking, tracking, and delivery * Resolving customer complaints and issues in a timely and professional manner * Collaborating with internal teams to ensure seamless cargo operations * Maintaining accurate records and reports to ensure compliance with regulatory requirements * Participating in ongoing training and development to enhance your skills and knowledge **Advantages and Benefits** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive salary and bonus structure * 401(k) plan with generous company matching * Paid time off, including vacation, holidays, and sick leave * Comprehensive health benefits, including medical, dental, and vision coverage * Family care support, including fertility benefits, surrogacy support, and lactation support * Access to a wide range of wellness programs, including mental health resources and financial education * Domestic and international travel opportunities for employees and qualified family members * Professional development opportunities to help you achieve your career goals * Recognition rewards and grants through our Relentless Together program * Access to over 500 discounts, savings, and perks through Deltaperks, including vehicle and hotel rentals, auto, home, and pet insurance, and childcare services **What You'll Need to Succeed** To be successful in this role, you'll need to possess the following qualifications: * High school diploma or equivalent * Valid driver's license * Basic computer skills * Ability to lift up to 50 pounds frequently * Willingness to wear required personal protective equipment (PPE) to include, but not limited to: hearing protection, safety toe footwear, defensive headwear (hard hat or bump cap), and high visibility safety attire **What Will Give You an Edge** While not required, the following qualifications will give you an edge in this role: * Past experience in freight cargo and warehouse operations * Strong writing and computer skills **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our remote team is a collaborative and supportive environment where you'll have the opportunity to work with a diverse group of talented individuals. We're committed to providing our employees with the tools and resources they need to succeed, and we're always looking for ways to improve our processes and procedures. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. We can't wait to hear from you! Apply Job! Apply for this job