**Experienced Customer Service Representative – Remote (DAY Shift) at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative – Remote (DAY Shift). As a key member of our nationwide Long Term Care and outside the hospital client base, you will play a vital role in providing top-notch service to our customers, working closely with Technologists in the field, and collaborating with reps at our various regional accounts. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry, dedicated to delivering exceptional service and support to our customers. Our team is passionate about making a positive impact on people's lives, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a remote worker, you'll enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Position Description** As an Experienced Customer Service Representative, you will be responsible for receiving and processing customer orders by telephone or fax, ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner. You will process all customer orders in accordance with established company standards and procedures, making a concerted effort to listen to the customer's needs and provide them with a positive experience. **Essential Duties and Responsibilities** * **Productivity**: Be able to handle an average of 11 calls per hour per eight (8) hour shift after 4 months in the position, including inbound calls. * Provide prompt, accurate, and courteous responses to customers. * Solve routine and complex problems (Contact supervisor immediately for problems unable to solve). * Answer incoming customer service orders as soon as possible. * Display active listening and superior customer service skills for both external and internal customers. * Document activity to the blithequark system. * Display the ability to enter orders manually via our fax process. * Display the ability to operate the phone system effectively. * Adhere to work schedule. * Other duties as assigned. **Qualifications Required** * Ability to work independently and as a team. * Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross-training the call center personnel. * Computer knowledge. * Strong customer service skills. * Solid communication skills (including verbal, written, and listening skills). * Solid problem-solving and decision-making abilities. * Good organizational skills. * Execute and prioritize multiple tasks. * Professional. * Ability to type 35-40 words per minute. * Flexible and adaptable to change. * Medical terminology/experience preferred but not required. * A minimum of a High school Diploma or equivalent required. * Must have high-speed internet for remote work. **Benefits** blithequark offers a competitive wage and robust benefit package to full-time employees. Part-time employees are eligible for many of the same benefits, pro-rated. Benefits include: * Two weeks of vacation time. * Health Insurance after 30 days! * Sick time. * 6 paid holidays. * Medical insurance allowance, giving you the freedom to customize your plan to fit your needs. * Dental insurance. * Vision insurance. * Disability insurance. * Company-paid life insurance. * 401(k). **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge through ongoing training and professional development programs. * Take on new challenges and responsibilities as you progress in your career. * Collaborate with a talented and dedicated team to drive business results and achieve our mission. * Enjoy a dynamic and supportive work environment that fosters creativity, innovation, and continuous learning. **Work Environment and Company Culture** As a remote worker, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on the principles of collaboration, innovation, and continuous learning. We're passionate about making a positive impact on people's lives, and we're committed to fostering a culture of respect, empathy, and inclusivity. **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for the Experienced Customer Service Representative – Remote (DAY Shift) position at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. **Contact Us** If you have any questions or would like more information about the position, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job