**Experienced Customer Service Representative – Remote Dental Insurance Benefits**

Are you passionate about delivering exceptional customer experiences and making a positive impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading provider of dental insurance benefits, where we're seeking an experienced Customer Service Representative to join our winning team. As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with subscribers, dental offices, and other stakeholders to provide accurate information, resolve issues, and exceed expectations. You'll be part of a collaborative, innovative team that values winning, trust, listening, and positive teamwork. Our employees are dedicated to the personal and professional development of our team members, promoting a healthy work-life balance, and recognizing and celebrating outstanding work and accomplishments. **A Day in the Life of a Customer Service Representative:** As a Customer Service Representative at arenaflex, you'll be responsible for: * Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims * Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices * Thoroughly documenting calls to include contact information, nature of the call, and resolution provided * Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response * Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed * Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.) * Exhibiting a positive, professional demeanor and tact throughout all calls * Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc. **Requirements:** * High school diploma, some college preferred * Two years of experience in a high-volume customer service setting * Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred * Excellent written and verbal communication skills with strong attention to detail * Ability to thrive in a fast-paced, structured call center setting * Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents * Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards * Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc. * Ability to quickly adapt and learn new technologies as they are implemented in the workplace * Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota * Regular and predictable attendance **Why Join arenaflex?** * National Company of the Year for Insurance by the American Business Awards (Gold Award) * Management Team of the Year (American Business Awards) * Most Innovative Company of the Year under 2,500 Employees (American Business Awards) * Top Innovation Award by the Wichita Business Journal * Healthy Workplace Gold Award for excellence in employee engagement and community service * AM Best Excellent rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management * Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide) * Sales Excellence Award for Outstanding Sales Growth * Top Call Center in North America (Customer Centricity Awards) **Training and Work Schedule:** * Training hours are 8AM to 5PM Monday through Friday * After completion of training, the work hours will be Monday through Thursday 9AM to 6PM and Fridays 8AM to 5PM **Our Culture:** * We're a diverse, fun, and engaging workplace that feels like a small and close-knit community * We value winning, trust, listening, and positive teamwork * We're dedicated to the personal and professional development of our employees * We promote a healthy work-life balance and recognize and celebrate outstanding work and accomplishments * We offer a range of benefits, including paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice **How We Take Care of Our People:** * A diverse, fun, and engaging workplace that feels like a small and close-knit community * Time off: we offer paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice * Top-notch health benefits: we offer best-in-class health, dental, vision, and supplemental plans * Competitive compensation package that includes an annual bonus and merit increase * 401(k) plan with company match and additional contribution for those who are eligible * Employee Assistance Program for you and everyone in your household * Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs so employees can improve their knowledge and skills * Our Culture Champions Committee plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls, and many other activities to enhance employee connection and engagement **Join Our Team:** If you're passionate about delivering exceptional customer experiences and making a positive impact in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll be part of a winning team that values winning, trust, listening, and positive teamwork. We offer a competitive compensation package, top-notch health benefits, and a range of benefits that promote a healthy work-life balance. **Apply Now:** To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you! **Job Type:** Full-time **Pay:** $17.50 - $19.00 per hour **Benefits:** * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **Shift:** Day shift **Location:** Oklahoma (Required) **Work Location:** Remote Apply for this job