Experienced Customer Service Representative – Remote Federal Student Aid Loan Servicing Support at blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of customer service solutions, dedicated to delivering exceptional support to various government agencies, including the Department of Education. As a key player in the education sector, blithequark is committed to helping students navigate the complexities of federal student aid loan servicing. If you're passionate about making a positive impact on people's lives and have a knack for providing top-notch customer service, we invite you to join our team as a Customer Service Representative. Job Overview In this remote role, you will be responsible for responding to incoming calls, chats, and emails, as well as making outbound calls to support students with their federal student aid loan servicing inquiries. As a Customer Service Representative at blithequark, you will undergo comprehensive, paid training to ensure you have the knowledge and skills necessary to provide exceptional support to our customers. This training will be conducted remotely, and you will be required to attend 4 weeks of training, Monday through Friday, from 9am to 5:30pm ET. Key Responsibilities Handle customer service inquiries and problems via phone, email, or chat, recording consistent problem areas and providing timely resolutions Utilize computerized systems for tracking, information gathering, and troubleshooting to respond to customer inquiries Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests Support Contact Center expectations, as well as departmental and corporate policies and procedures Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks Assist with Credit Bureau Requests utilizing established processes and procedures Refer escalated calls or inquiries to appropriate levels as needed Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent with 6 months of customer service experience Fluent in English, with excellent verbal and written communication skills Basic math and PC skills, including MS Office applications Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks Regular and predictable attendance is required Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed Preferred Qualifications While not required, the following preferred qualifications will make you a stronger candidate for this role: Previous experience in customer service, preferably in a remote or call center environment Familiarity with federal student aid loan servicing or education-related customer service Experience with computerized systems for tracking, information gathering, and troubleshooting Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Strong problem-solving and analytical skills Ability to maintain confidentiality and handle sensitive information Strong organizational and time management skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and development programs, as well as opportunities for career advancement within the company. You will also have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer service. Work Environment and Company Culture blithequark is dedicated to creating a positive and supportive work environment that fosters collaboration, creativity, and growth. As a remote employee, you will be part of a virtual team that values open communication, teamwork, and mutual respect. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects the diversity of the communities we serve. Compensation, Perks, and Benefits As a Customer Service Representative at blithequark, you can expect a competitive pay rate based on your location, as well as additional bonuses and incentives for outstanding performance. You will also have access to paid training, a supportive work environment, and opportunities for career advancement. Other benefits include: Competitive pay rate based on the county in which you live Additional bonuses available Paid training The opportunity to work from the comfort of your own home Supportive environment with peers who share your passion for improving people's lives A career path that unfolds based on how you want to grow within the company Conclusion If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative at blithequark. With comprehensive training, competitive pay, and opportunities for career growth, this role offers a unique chance to develop your skills and advance your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and make a difference in the lives of students and families across the country. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Home Office Requirements Please note that this is a remote position, and you will be required to have a dedicated home office with the following equipment: Internet speed of 25 mbps or higher Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi Personal desktop or laptop computer to use for the first few weeks of training Private work area and adequate power source All equipment will need to be picked up in our Jacksonville, FL office. Additional Requirements Please note that you must: Reside in the U.S. and be a U.S. citizen Be able to pass a criminal background check Be available to work scheduled holidays, overtime, and weekends Be able to effectively read a prepared/written script out loud Not be in default on any federal student loans Obtain and maintain a favorable clearance, as determined by the Department of Education Obtain and maintain a PIV-I card, which may require travel to a designated location Apply for this job