Experienced Customer Service Representative – Remote Full-Time Opportunity for Exceptional Client Service Professionals

Introduction to blithequark Imagine working for a company that has been a pioneer in the direct-marketing industry for over four decades, specializing in selling insurance products through the sponsorship of college and university alumni associations. blithequark, founded in 1973, is a boutique company that employs a team of approximately 28 individuals in an entrepreneurial environment that fosters growth, innovation, and camaraderie. We are now seeking a highly skilled and dedicated Customer Service Representative to join our team on a full-time basis, with the flexibility of working remotely. This is an ideal opportunity for students, retirees, or anyone looking for a challenging and rewarding role that can be performed from the comfort of their own home. About the Position The Client Service Representative role at blithequark is designed for individuals who possess excellent communication skills, a patient and friendly demeanor, and the ability to work one-on-one with customers to explain the features of our insurance products. This is not a call center environment, and there is no cold calling involved. Our ideal candidate will have a strong passion for delivering exceptional client service, be highly organized, and able to multitask with ease. Primary Responsibilities Handling phone and email inquiries from current and prospective customers in a professional and courteous manner Preparing well-written responses to customer inquiries, ensuring that all communication is clear, concise, and accurate Processing insurance quotes, coordinating underwriting, and assembling insurance certificates digitally, with a high degree of attention to detail Other Responsibilities Utilizing Microsoft Office applications, including Word, Excel, and Outlook, to perform various tasks and maintain accurate records Adjusting work schedule to accommodate seasonal work volume, ensuring that our customers receive the highest level of service at all times Collaborating with the team to achieve common goals and objectives, sharing knowledge and best practices to continuously improve our client service delivery Requirements and Qualifications To be considered for this exciting opportunity, you should possess the following essential qualifications: Excellent communication and reasoning skills, with the ability to articulate complex information in a clear and concise manner Strong computer skills, with proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook Ability to multitask, prioritize tasks, and manage multiple projects simultaneously Willingness to adjust work schedule to accommodate seasonal work volume, with a flexible and adaptable approach to work Prior client service experience and/or insurance license is highly desirable, although not essential All applicants must be based in the US, with a strong understanding of the US market and regulatory environment Preferred Qualifications Previous experience in the insurance industry, with a strong knowledge of insurance products and services Proven track record of delivering exceptional client service, with a strong focus on customer satisfaction and loyalty Strong analytical and problem-solving skills, with the ability to think critically and outside the box Ability to work independently, with minimal supervision, and as part of a remote team What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Competitive pay, with a salary range that reflects your skills, experience, and qualifications 3 weeks paid vacation, plus paid holidays, to ensure that you have the time to relax and recharge Generous 401K package, once eligible, to help you plan for your future and achieve your long-term financial goals Life and disability insurance, to provide you with peace of mind and financial security Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. Our entrepreneurial environment is designed to foster innovation, creativity, and collaboration, with a strong focus on teamwork and mutual support. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, take on new challenges, and contribute to the success and growth of our company. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on the values of integrity, professionalism, and exceptional client service, with a commitment to delivering the highest level of quality and excellence in everything we do. As a remote employee, you will be an integral part of our team, with regular communication, feedback, and support to ensure that you have the resources and tools you need to succeed. How to Apply If you are a motivated and dedicated individual, with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity. To submit your application, please follow these steps: Submit your resume, with "Client Service Representative" in the subject line, to our recruitment team Include a customized cover letter, outlining your skills, experience, and qualifications, as well as your salary requirements Ensure that your application is complete, with all required information, to be considered for this opportunity Conclusion At blithequark, we are committed to delivering exceptional client service, with a strong focus on quality, excellence, and customer satisfaction. If you are a highly skilled and dedicated individual, with a passion for delivering outstanding results, we encourage you to join our team as a Customer Service Representative. With a comprehensive range of benefits, a dynamic and supportive work environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today, and take the first step towards a rewarding and challenging career with blithequark! Apply for this job