**Experienced Customer Service Representative (Remote in Florida) – Pet Industry E-commerce Customer Support**

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two conversations are ever the same? If you're looking for a role that combines your love of pets with your desire to make a real difference in people's lives, then this might be the purr-fect opportunity for you. At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote worker based in Florida, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. **What You'll Do** As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your role will involve: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow in a culture that values continuous improvement. * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences. * Excellent communication skills (written, verbal, and listening) in a written assessment. * The ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment. * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers. * The ability to adapt to change with the business needs of the company. * Flexibility to shift schedule and work overtime as needed by the business unit. * Proven ability to maintain confidentiality and secure sensitive information. * A high school diploma or equivalent. * The ability to pass a background check. **Technical Requirements** To ensure a seamless customer experience, you'll need to meet the following technical requirements: * A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience. * A work area that is acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider. * You will provide high-speed internet, and we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * A phone line is not required, but you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why arenaflex Customer Service?** At arenaflex, we're not just looking for customer service representatives – we're looking for individuals who are passionate about delivering exceptional customer experiences. Our customer service team is empowered to become their best, with ongoing training and development, resources, and opportunities to grow and make a real difference in people's lives. * **YOU BELONG**: arenaflex is a place where you can be your authentic self, with a diverse and inclusive team that values and celebrates individual perspectives. * **YOU CAN GROW**: Our culture is designed for those who thrive on delivering results and becoming their best, with opportunities to develop new skills and take on new challenges. * **YOU CAN MAKE A DIFFERENCE**: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more, as well as the opportunity to work with a talented and passionate team that is making a real impact each day. **Equal Opportunity Employer** arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! For more such jobs please click here! Apply for this job