**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions to top corporations across various industries, as a Remote Customer Service Representative. **About blithequark** At blithequark, we pride ourselves on our commitment to excellence and our dedication to helping our clients achieve their goals. With a diverse portfolio of clients that includes some of the world's most recognizable brands, such as Boeing, AT&T, Exxon Mobil, and Nabisco, we understand the importance of delivering top-notch service to our clients' employees. Our team of experts works tirelessly to ensure that our clients' staff have access to the resources and support they need to succeed. **Job Summary** As a Remote Customer Service Representative with blithequark, you will play a critical role in providing exceptional service to our clients' employees. Your primary responsibilities will include scheduling appointments, following up with members who have requested information, and working one-on-one with clients to ensure they understand their benefits and what is available to them. If you are a motivated, customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Schedule appointments and follow up with members who have requested information * Work one-on-one with clients to ensure they understand their benefits and what is available to them * Provide exceptional customer service to clients via phone, email, and chat * Collaborate with internal teams to resolve client issues and concerns * Stay up-to-date on client benefits and programs to provide accurate information * Participate in ongoing training and professional development to enhance skills and knowledge **Requirements** * Must be a team player with a strong commitment to customer service * Previous customer service and sales experience is a plus * Strong communication skills, both written and verbal * Personable and comfortable interacting with customers daily * Desire to participate in professional development and take on new responsibilities * Self-motivated and comfortable working both independently and as part of a team * Customer service or customer relationship experience **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience, preferably in a call center or sales environment * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Proficiency in Microsoft Office, including Word, Excel, and Outlook **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with CRM software and customer relationship management principles * Bilingual or multilingual skills a plus * Experience working with unionized clients or in a unionized environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and CRM software * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on delivering exceptional service **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative, you will have access to ongoing training and professional development opportunities, including: * Ongoing training and coaching to enhance customer service skills * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive team environment **Work Environment and Company Culture** As a Remote Customer Service Representative with blithequark, you will have the flexibility to work from home or a remote location of your choice. Our company culture is built on a foundation of collaboration, innovation, and customer focus. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative with blithequark, you will be eligible for a competitive compensation package, including: * Health insurance reimbursement (upon qualification) * Life insurance * Retirement Plan * UNION BENEFITS - Our staff also belong to a union which includes benefits * Flexible hours * Remote work optional and available **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates. Apply for this job