Experienced Customer Service Representative – Remote in New York – Delivering Exceptional Customer Experiences with Award-Winning Employment Opportunities

Introduction to TTEC and Our Mission Imagine being part of a global team that is dedicated to making customers happy. At TTEC, we've been perfecting the art of customer experience since 1982, and we're looking for talented individuals like you to join our mission. As a Customer Service Representative working remotely in New York, you'll be the spark that brightens days and ignites your career with our award-winning employment experience. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all! About the Role and Responsibilities As a Customer Service Representative, you'll be the difference between an average and exceptional customer experience. Your passion for helping others and giving them peace of mind will shine through as you answer incoming communications, conduct research to provide answers, and resolve issues with a smile. During a typical day, you'll: Answer incoming communications from customers via phone, email, or chat Conduct research to provide accurate and timely answers to customer inquiries Consult with customers on products and services, providing compassionate and personalized support Resolve customer issues efficiently and effectively, ensuring a positive experience Collaborate with internal teams to resolve complex issues and improve customer satisfaction What You Bring to the Role To succeed as a Customer Service Representative, you'll need: At least 1 year of customer service experience, preferably in a remote or call center environment High school diploma or equivalent Recognized product or service knowledge, with the ability to apply and explain it to customers Computer experience, including proficiency in Microsoft Office and other software applications A high-speed internet connection (>25mbps) and a dedicated workspace for remote work Essential Qualifications and Skills In addition to the above requirements, you'll need: Excellent communication and interpersonal skills, with the ability to empathize with customers Strong problem-solving and analytical skills, with attention to detail and accuracy Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions Flexibility and adaptability, with a willingness to learn and grow with our company Preferred Qualifications and Skills While not required, the following qualifications and skills are preferred: Previous experience working in a remote or virtual call center environment Familiarity with customer relationship management (CRM) software and technology Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages Experience working in a team environment, with a strong focus on collaboration and teamwork Career Growth Opportunities and Learning Benefits At TTEC, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to thousands of free courses to support your career growth, we've got you covered. Our TTEC community is here for you as one dynamic, global family, and we're dedicated to helping you achieve your career goals. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a workplace where everyone feels valued, belonging, and comfortable being their authentic selves. As a global company, we know diversity is our strength, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve. You'll be part of a team that is passionate about delivering amazing service and technology, as well as humanity. Compensation, Perks, and Benefits We offer a competitive salary, starting at $18.92 per hour, plus performance bonus opportunities. Our benefits package includes: Retirement/pension plans Paid holidays Maternity/paternity paid leave Long-term disability Flexible spending accounts Professional development opportunities Prescription drug coverage Employee referral program Flexible schedules Game rooms and on-site cafeteria (for non-remote employees) Work-from-home options Paid sick days Merchandise discounts Vacation/paid time off Life insurance Medical, dental, and vision coverage Tuition reimbursement Performance bonus Employee events 401K matching Conclusion and Call to Action Are you ready to join a team that is dedicated to making customers happy? Do you have a passion for delivering exceptional customer experiences and a desire to grow with a global company? If so, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Visit our website at to learn more about our company and our career opportunities. Take the next step in your career and apply today: Apply for this job