**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in shaping the way our customers interact with our brand, providing top-notch support, and resolving issues with empathy and professionalism. If you're a people person with a knack for problem-solving and a passion for delivering outstanding service, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company that's redefining the retail landscape. With a rich history of embracing change and pushing boundaries, we've created a culture that's all about empowerment, creativity, and collaboration. Our team members are encouraged to think on their feet, evolve our processes, and seize opportunities that come with the unknown. If you're looking for a workplace that's full of endless possibilities, where everyone is empowered to make a difference, then arenaflex is the perfect fit for you. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service through various communication channels, including phone, email, and social media. You'll be the face of our brand, resolving customer complaints, and providing support to our customers in a timely and effective manner. If you're a customer-centric individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you! **Responsibilities** * Respond accurately, promptly, and effectively to all forms of customer communication, including phones, letters, and email. * Resolve difficult and sensitive customer issues in an objective and timely manner, using problem-solving and negotiation skills. * Communicate with Regional Vice Presidents, District Managers, Store Managers, and Home Office personnel to resolve problems and answer questions. * Document customers and store information into the call tracking system. * Promote a positive Company image to support Customer Service objectives and mission statement. * Compose personal replies to customer letters and/or email and maintain assigned reports. * Update customer addresses for the Loyalty Program and adjust reward points as needed. * Make sound judgment calls that align with the brand, escalation, and customer service policies for social media customer-related issues. * Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content. * Candidates must utilize a cable internet provider and cannot be serviced through a satellite internet provider. **Qualifications** * 1 to 3 years of retail customer service or call center experience and proven conflict management skills. * Flexible mindset, oriented towards conflict resolution. * Strong listening skills. * Ability to prioritize work. * Excellent verbal and written communication skills. * PC knowledge. * Typing skills. **Benefits** * Associate discount. * 401(k) match. * Medical/dental/vision. * HSA. * Health care FSA. * Life insurance. * Short/long-term disability. * Paid holidays/vacation/sick/bereavement/parental leave. * EAP. * Incentive programs for management. * Auto/home insurance discounts. * Tuition reimbursement. * Scholarship program. * Adoption/surrogacy assistance. * Smoking cessation. * Child care/cell phone discounts. * Pet/legal insurance. * Credit union. * Referral bonuses. **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves an opportunity to grow and thrive, and we're dedicated to providing a platform that allows our team members to reach their full potential. If you're looking for a workplace that's full of endless possibilities, where everyone is empowered to make a difference, then arenaflex is the perfect fit for you. **How to Apply** If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you! To apply for this exciting opportunity, please visit our website at [arenaflex website URL]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. **Note** arenaflex is a dynamic and innovative company that's redefining the retail landscape. With a rich history of embracing change and pushing boundaries, we've created a culture that's all about empowerment, creativity, and collaboration. Our team members are encouraged to think on their feet, evolve our processes, and seize opportunities that come with the unknown. If you're looking for a workplace that's full of endless possibilities, where everyone is empowered to make a difference, then arenaflex is the perfect fit for you. Apply for this job