Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Exceeding Customer Expectations at blithequark

Introduction to blithequark Imagine being part of a dynamic team that values diversity, inclusion, and exceptional customer service. At blithequark, we are committed to providing our customers with an unparalleled experience, and we are looking for talented individuals to join our team. As a customer-focused organization, we believe in empowering our employees to deliver outstanding support and exceed customer expectations. If you are passionate about customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Job Overview In this role, you will be responsible for providing top-notch customer service to our valued customers. As a member of our Payments and Digital Strategy team, you will be handling everyday functions related to check processing, item processing, direct bills, and fund transfers. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. Key Responsibilities Complete data entry and balancing functions with accuracy and efficiency Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing Work member cases/sports assigned and follow up with customers to ensure resolution Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes, and/or returns Process Stop Pays and Check Batching Complete daily balancing and department closing Obtain information from contributors for the timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with vendors to process fund transfers Understand and be familiar with outgoing and incoming fund transfer laws Deposit check returns, research member bad checks on draft changes, process member checks, confirm contributors for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees Essential Qualifications To be successful in this role, you will need: High school diploma or GED Intermediate Excel and Word skills Previous customer/member service experience (preferred) Previous banking or Credit Union experience (preferred) Episys/Symitar and processing wires experience (preferred) Skills and Competencies The ideal candidate will possess: Excellent customer service skills Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong attention to detail and organizational skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to maintain confidentiality and handle sensitive information Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and opportunities for advancement to help you achieve your career goals. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and excellence. Work Environment and Company Culture Our company culture is built on the values of respect, empathy, and inclusivity. We believe in creating a work environment that is welcoming, supportive, and empowering for all employees. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in our community. Compensation and Benefits We offer a competitive compensation package, including a range of benefits such as: Travel perks: Explore the world with our travel discounts and benefits Health benefits: Enjoy comprehensive health, dental, and vision coverage Wellness programs: Take advantage of our wellness initiatives and resources 401(k) program: Plan for your future with our retirement savings program Additional benefits: Enjoy discounts on hotels, cars, cruises, and more Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer service and making a positive impact in our community. Join our team and be part of a dynamic and inclusive work environment that values diversity, empathy, and excellence. Apply now and take the first step towards an exciting and rewarding career with blithequark. We look forward to hearing from you! Apply for this job