Experienced Customer Service Representative - Remote Opportunity in EST or CST Time Zones for a Dynamic and Inclusive Healthcare Organization

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional care and support to millions of people, empowering them to live healthier and more fulfilling lives. Our organization is built on a foundation of diversity, inclusion, and a passion for making a positive impact on the communities we serve. As a global leader in the healthcare industry, we recognize the importance of connecting people with the care, resources, and support they need to thrive. Our team is comprised of talented and compassionate individuals who share our vision of advancing health equity on a global scale. Job Overview We are seeking an experienced and skilled Customer Service Representative to join our team in a remote capacity, working from the comfort of your own home in either the Eastern Standard Time (EST) or Central Standard Time (CST) zone. As a Customer Service Representative at blithequark, you will play a vital role in ensuring that our members receive exceptional support and care, addressing their inquiries, and scheduling appointments with our healthcare professionals. This is a full-time opportunity, working 40 hours per week, Monday through Friday, with occasional overtime or weekend work as needed. Primary Responsibilities In this dynamic and fast-paced role, you will be responsible for: Calling members to schedule in-home visits with our Physicians or Nurse Practitioners Answering inbound calls from members and assisting them with their inquiries in a professional and empathetic manner Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns that may arise You will be working in a high-volume, customer-facing environment, where efficiency, productivity, and attention to detail are essential. Your ability to work flexibly, including evening hours, and navigate multiple screens while typing and talking will be critical to your success in this role. Requirements and Qualifications To be considered for this exciting opportunity, you will need to meet the following requirements: Essential Qualifications High School Diploma or equivalent work experience Must be at least 18 years old 1 year of work experience in a customer-facing role Experience with Microsoft Word, Excel, and Outlook, including creating, editing, saving, and sending documents, spreadsheets, and correspondence Ability to maintain confidentiality and adhere to HIPAA requirements Ability to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 pm local time, with occasional overtime or weekend work as needed Preferred Qualifications Experience working in the healthcare industry, particularly with Medicaid or Medicare Experience working in a customer retention-focused role Telecommuting Requirements To work remotely with blithequark, you will need to: Reside within the EST or CST time zone Have a dedicated work area established that is separated from other living areas and provides information privacy Have a reliable, high-speed internet connection that meets our technical requirements Be able to connect directly to the internet via a hardwired connection (either directly to a modem or router) Soft Skills and Competencies To excel in this role, you will need to possess the following soft skills and competencies: Ability to type and talk simultaneously while navigating multiple screens Experience working in a metric-driven work environment Experience using an auto-dialer system Strong communication and interpersonal skills, with the ability to empathize with our members and provide exceptional customer service Career Growth and Development Opportunities At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: 8 weeks of paid training to help you get started in your role Ongoing coaching and feedback to support your continued growth and development Opportunities for advancement within the company, including career paths in customer service, operations, and leadership Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on a foundation of respect, empathy, and a passion for making a positive impact on the communities we serve. As a remote employee, you will be an integral part of our team, working collaboratively with your colleagues to deliver exceptional results and advance our mission. Compensation and Benefits We offer a competitive hourly rate of $16.00 to $28.85 per hour, based on full-time employment, as well as a range of benefits, including: A comprehensive benefits package, including medical, dental, and vision coverage Incentive and recognition programs to reward your hard work and dedication Equity stock purchase and 401(k) contribution opportunities Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Join our team today and start making a difference in the lives of our members! Apply for this job