**Experienced Customer Service Representative – Remote Opportunity in Maine**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the perfect opportunity for you to join our award-winning customer service organization at arenaflex. arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our team and help us deliver world-class customer experiences to our customers. As a Customer Service Representative at arenaflex, you'll have the opportunity to work from home in Maine, starting at a competitive wage of $15.50 per hour, with opportunities to learn and further develop your skills while working remotely. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're committed to creating a culture that's inclusive, supportive, and empowering, where our team members can grow and thrive. Our mission is to provide the best possible service to our customers, and we're looking for talented individuals like you to help us achieve this goal. **What You'll Do** As a Customer Service Representative at arenaflex, you'll be responsible for engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include: * Engaging directly with customers on the phone, using active listening, patience, empathy, and kindness to resolve their issues * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences * Excellent communication skills (written, verbal, and listening) in a written assessment * Fluency in both Canadian French (Quebecois) and English * Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure that you have a successful and productive work environment, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed) * You provide high-speed internet; we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify **Why arenaflex Customer Service?** At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering, where our team members can grow and thrive. As a Customer Service Representative at arenaflex, you'll have the opportunity to: * Belong: We're a place where you can be your authentic self, and we celebrate our differences * Grow: Our culture is for those who thrive on delivering results and becoming their best * Make a difference: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do * Get support: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best * Get rewarded: We offer competitive wages, medical & dental insurance, 401k, plus more! **Equal Opportunity Employer** arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job