**Experienced Customer Service Representative – Remote Opportunity in Maine**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we may have the perfect opportunity for you to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative. At arenaflex, we're revolutionizing the way we interact with our customers, and we're looking for talented individuals who share our commitment to delivering world-class service. As a Customer Service Representative, you'll be the face of arenaflex, working directly with customers to resolve their queries, provide solutions, and exceed their expectations. **About arenaflex** arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. With a passion for innovation and a commitment to customer satisfaction, we're creating a new standard for customer service. Our team is dedicated to delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks. **What You'll Do** As a Customer Service Representative, you'll be responsible for: * Engaging directly with customers via phone, email, or chat to resolve their queries and provide solutions * Researching and problem-solving to determine the best course of action for customers * Operating with empathy, understanding, and kindness to customers and team members alike * Collaborating with teammates and managers to contribute to a culture of collaboration and customer-centricity * Adapting to change and prioritizing tasks to meet business needs * Maintaining confidentiality and securing sensitive information **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Fluency in English * Ability to multi-task and perform well in a fast-paced environment * Proficiency in using computers and navigating systems and the internet to search for information * Ability to adapt to change and prioritize tasks to meet business needs * Flexibility to shift schedule and work overtime as needed * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A dedicated workspace with a computer monitor and minimal distractions * A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) * A cell phone or tablet for two-factor authentication through Okta Verify * A headset and webcam for virtual collaboration **Why Join arenaflex Customer Service?** At arenaflex, we're committed to creating a culture that empowers our team members to become their best selves. As a Customer Service Representative, you'll have the opportunity to: * Work from the comfort of your own home in Maine * Enjoy a competitive starting wage of $15.50 per hour * Develop your skills and knowledge through ongoing training and development * Collaborate with a talented team of customer service professionals * Make a real difference in the lives of our customers and their pets * Enjoy a range of benefits, including medical and dental insurance, 401k, and more **What We Offer** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We offer: * A competitive starting wage and opportunities for growth and development * A range of benefits, including medical and dental insurance, 401k, and more * Ongoing training and development to help you succeed in your role * A collaborative and supportive work environment * The opportunity to make a real difference in the lives of our customers and their pets **How to Apply** If you're passionate about delivering exceptional customer experiences and have a passion for working with people, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply for this job