**Experienced Customer Service Representative – Remote Opportunity in Texas**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the purr-fect opportunity for you! At blithequark, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote team member, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. **About blithequark** blithequark is a leading online retailer that's dedicated to providing the best possible experience for our customers and their furry friends. We're a company that values innovation, customer satisfaction, and teamwork. Our mission is to make a positive impact on the lives of our customers, and we're looking for like-minded individuals to join our team. **What You'll Do** As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers via phone, email, and chat. You'll be responsible for: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless customer experience, you'll need: * A work area that's large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience. * A work area acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed. You can test your internet speed at speedtest.net or by contacting your service provider. * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls. **Why blithequark Customer Service?** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Customer Service Representative, you'll have the opportunity to: * Belong: We're a company that values diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. * Grow: We're a company that's always looking for ways to improve and innovate, and we're committed to providing ongoing training and development opportunities to help you grow in your career. * Make a difference: We're a company that's passionate about making a positive impact on the lives of our customers and their pets, and we're committed to creating a workplace where everyone feels empowered to make a difference. * Get support: We're a company that's committed to providing ongoing support and resources to help you succeed in your role. * Get rewarded: We're a company that's committed to providing competitive wages, medical and dental insurance, 401k, and other benefits to help you thrive in your career. **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we're committed to creating a workplace that's inclusive and diverse. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **Apply Now!** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please click on the link below to access the application portal. Apply Job! Apply for this job