**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Join arenaflex's mission-driven team and make a real difference in the lives of individuals across the country!** As a rapidly growing national quality improvement and care management organization, arenaflex is dedicated to ensuring that over 20 million people receive the right care, at the right time, in the right setting. We are a people-focused, mission-driven organization that values our employees and provides the training and support to help them excel in their careers. **About arenaflex** arenaflex is a leading organization in the healthcare industry, working tirelessly to improve lives through healthcare quality and clinical expertise. Our team is passionate about making a positive impact on the lives of individuals and families, and we are committed to providing exceptional customer service to our beneficiaries and providers. **Why Join arenaflex?** * Work from the comfort of your own home in a fully remote position with rotational shifts available for EST, CT, or PST. * Enjoy a comprehensive benefits package, including medical, dental, vision, and 401k with match, effective the first month following your hire date. * Take advantage of paid time off for a great work-life balance and participate in corporate wellness programs. * Be part of a dynamic team that is shaping the future of healthcare and making a real difference in the lives of individuals across the country. **Job Summary** arenaflex is seeking an experienced Customer Service Representative to join our Review Team. As a Customer Service Representative, you will be responsible for providing exceptional customer service support to our beneficiaries and providers, including interacting with them via the helpline, creating and formatting letters, and maintaining timeliness. This role requires a great deal of decision-making in regard to complex appeals, and you will be expected to work independently and as part of a team to achieve our goals. **Key Responsibilities** * Provide all customer service support for the Review Team, including interacting with beneficiaries and providers via the helpline. * Create, format, and proofread letters, as well as maintain timeliness. * Make decisions regarding complex appeals and provide guidance to internal and external customers. * Foster effective working relationships between arenaflex's internal and external customers. * Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process. * Answer the Beneficiary Helpline through the utilization of the hunt group and available light functions. * Determine how to best assist caller either by a service offered by arenaflex or by referring them to an external agency and properly enter referral into CMS system. * Ensure all letters are sent out in a timely manner with correct components included and reviewed for grammatical and spacing errors. * Get and validate notices and all components of medical records. * Provide intake for all appeals received by arenaflex. * Proficient in customer service guidelines and standards. * Utilize internal quality control tools to assess individual work and team processes. **Qualifications** * High school diploma or equivalent required; post-high school business courses helpful. * Medical terminology desired. * Excellent verbal communication skills, courteous and patient demeanor, must be customer-oriented and have the ability to maintain composure under potentially stressful situations. * Good grammar, punctuation, spelling, hyphenation, and written communications skills. * Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers. * General knowledge of a PC-based computer system desirable; knowledge of various software packages with ability to learn additional software packages as needed. * Must be able to multi-task and prioritize assignments. * Must have good organizational skills and be able to work independently. **Experience** * Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities. * Prior work in a healthcare setting or medical terminology recommended; previous data entry or other clerical experience a plus. **Mental and Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state. **arenaflex is an Equal Opportunity Employer** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you are a motivated, energetic, and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications further. **Thank You!** We appreciate your interest in arenaflex and invite you to apply to future openings that may be of interest. Best of luck in your search! --- **About arenaflex's Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Culture** arenaflex is a people-focused, mission-driven organization that values its employees and provides the training and support to help them excel in their careers. We are committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks to its employees, including: * Flexible work arrangements and remote work options * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Community Involvement** arenaflex is committed to giving back to the community and making a positive impact on the lives of others. We offer a range of community involvement opportunities for our employees, including: * Volunteer programs * Charitable donations and sponsorships * Community events and outreach programs * And more! **arenaflex's Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Recognition** arenaflex recognizes and rewards its employees for their hard work and dedication. We offer a range of employee recognition programs, including: * Employee of the month and year awards * Bonus and incentive programs * Stock options and equity * And more! **arenaflex's Employee Referral Program** arenaflex offers an employee referral program that rewards employees for referring qualified candidates to open positions. We offer a range of incentives and rewards, including: * Bonuses and incentives * Stock options and equity * Professional development and training programs * And more! **arenaflex's Career Development** arenaflex offers a range of career development opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning and Development** arenaflex offers a range of learning and development opportunities for its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Employee Engagement** arenaflex is committed to creating a positive and inclusive work environment that fosters employee engagement and motivation. We offer a range of employee engagement initiatives, including: * Employee recognition and reward programs * Professional development and training programs * Mentorship and coaching programs * Opportunities for advancement and promotion * And more! **arenaflex's Diversity and Inclusion Initiatives** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks to its employees, including: * Flexible work arrangements and remote work options * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Community Involvement** arenaflex is committed to giving back to the community and making a positive impact on the lives of others. We offer a range of community involvement opportunities for our employees, including: * Volunteer programs * Charitable donations and sponsorships * Community events and outreach programs * And more! **arenaflex's Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Recognition** arenaflex recognizes and rewards its employees for their hard work and dedication. We offer a range of employee recognition programs, including: * Employee of the month and year awards * Bonus and incentive programs * Stock options and equity * And more! **arenaflex's Employee Referral Program** arenaflex offers an employee referral program that rewards employees for referring qualified candidates to open positions. We offer a range of incentives and rewards, including: * Bonuses and incentives * Stock options and equity * Professional development and training programs * And more! **arenaflex's Career Development** arenaflex offers a range of career development opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning and Development** arenaflex offers a range of learning and development opportunities for its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Employee Engagement** arenaflex is committed to creating a positive and inclusive work environment that fosters employee engagement and motivation. We offer a range of employee engagement initiatives, including: * Employee recognition and reward programs * Professional development and training programs * Mentorship and coaching programs * Opportunities for advancement and promotion * And more! **arenaflex's Diversity and Inclusion Initiatives** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks to its employees, including: * Flexible work arrangements and remote work options * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Community Involvement** arenaflex is committed to giving back to the community and making a positive impact on the lives of others. We offer a range of community involvement opportunities for our employees, including: * Volunteer programs * Charitable donations and sponsorships * Community events and outreach programs * And more! **arenaflex's Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Recognition** arenaflex recognizes and rewards its employees for their hard work and dedication. We offer a range of employee recognition programs, including: * Employee of the month and year awards * Bonus and incentive programs * Stock options and equity * And more! **arenaflex's Employee Referral Program** arenaflex offers an employee referral program that rewards employees for referring qualified candidates to open positions. We offer a range of incentives and rewards, including: * Bonuses and incentives * Stock options and equity * Professional development and training programs * And more! **arenaflex's Career Development** arenaflex offers a range of career development opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning and Development** arenaflex offers a range of learning and development opportunities for its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Employee Engagement** arenaflex is committed to creating a positive and inclusive work environment that fosters employee engagement and motivation. We offer a range of employee engagement initiatives, including: * Employee recognition and reward programs * Professional development and training programs * Mentorship and coaching programs * Opportunities for advancement and promotion * And more! **arenaflex's Diversity and Inclusion Initiatives** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks to its employees, including: * Flexible work arrangements and remote work options * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Community Involvement** arenaflex is committed to giving back to the community and making a positive impact on the lives of others. We offer a range of community involvement opportunities for our employees, including: * Volunteer programs * Charitable donations and sponsorships * Community events and outreach programs * And more! **arenaflex's Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Recognition** arenaflex recognizes and rewards its employees for their hard work and dedication. We offer a range of employee recognition programs, including: * Employee of the month and year awards * Bonus and incentive programs * Stock options and equity * And more! **arenaflex's Employee Referral Program** arenaflex offers an employee referral program that rewards employees for referring qualified candidates to open positions. We offer a range of incentives and rewards, including: * Bonuses and incentives * Stock options and equity * Professional development and training programs * And more! **arenaflex's Career Development** arenaflex offers a range of career development opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning and Development** arenaflex offers a range of learning and development opportunities for its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Employee Engagement** arenaflex is committed to creating a positive and inclusive work environment that fosters employee engagement and motivation. We offer a range of employee engagement initiatives, including: * Employee recognition and reward programs * Professional development and training programs * Mentorship and coaching programs * Opportunities for advancement and promotion * And more! **arenaflex's Diversity and Inclusion Initiatives** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks to its employees, including: * Flexible work arrangements and remote work options * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Community Involvement** arenaflex is committed to giving back to the community and making a positive impact on the lives of others. We offer a range of community involvement opportunities for our employees, including: * Volunteer programs * Charitable donations and sponsorships * Community events and outreach programs * And more! **arenaflex's Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Recognition** arenaflex recognizes and rewards its employees for their hard work and dedication. We offer a range of employee recognition programs, including: * Employee of the month and year awards * Bonus and incentive programs * Stock options and equity * And more! **arenaflex's Employee Referral Program** arenaflex offers an employee referral program that rewards employees for referring qualified candidates to open positions. We offer a range of incentives and rewards, including: * Bonuses and incentives * Stock options and equity * Professional development and training programs * And more! **arenaflex's Career Development** arenaflex offers a range of career development opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning and Development** arenaflex offers a range of learning and development opportunities for its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Employee Engagement** arenaflex is committed to creating a positive and inclusive work environment that fosters employee engagement and motivation. We offer a range of employee engagement initiatives, including: * Employee recognition and reward programs * Professional development and training programs * Mentorship and coaching programs * Opportunities for advancement and promotion * And more! **arenaflex's Diversity and Inclusion Initiatives** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks to its employees, including: * Flexible work arrangements and remote work options * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Community Involvement** arenaflex is committed to giving back to the community and making a positive impact on the lives of others. We offer a range of community involvement opportunities for our employees, including: * Volunteer programs * Charitable donations and sponsorships * Community events and outreach programs * And more! **arenaflex's Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Recognition** arenaflex recognizes and rewards its employees for their hard work and dedication. We offer a range of employee recognition programs, including: * Employee of the month and year awards * Bonus and incentive programs * Stock options and equity * And more! **arenaflex's Employee Referral Program** arenaflex offers an employee referral program that rewards employees for referring qualified candidates to open positions. We offer a range of incentives and rewards, including: * Bonuses and incentives * Stock options and equity * Professional development and training programs * And more! **arenaflex's Career Development** arenaflex offers a range of career development opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning and Development** arenaflex offers a range of learning and development opportunities for its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Employee Engagement** arenaflex is committed to creating a positive and inclusive work environment that fosters employee engagement and motivation. We offer a range of employee engagement initiatives, including: * Employee recognition and reward programs * Professional development and training programs * Mentorship and coaching programs * Opportunities for advancement and promotion * And more! **arenaflex's Diversity and Inclusion Initiatives** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a range of diversity and inclusion initiatives, including: * Diversity and inclusion training programs * Employee resource groups * Mentorship and coaching programs * And more! **arenaflex's Employee Benefits** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, dental, and vision insurance * 401k with match * Paid time off for a great work-life balance * Corporate wellness programs * Educational assistance * Corporate discounts * And more! **arenaflex's Career Growth Opportunities** arenaflex offers a range of career growth opportunities for its employees, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * Flexible work arrangements and remote work options * And more! **arenaflex's Learning Benefits** arenaflex offers a range of learning benefits to its employees, including: * Professional development and training programs * Online courses and certifications * Mentorship and coaching * Opportunities for advancement and promotion * And more! **arenaflex's Work Environment** arenaflex offers a dynamic and supportive work environment that is designed to help its employees succeed. Our office is located in a convenient and accessible location, and we offer a range of amenities and services to make your workday easier and more enjoyable. **arenaflex's Compensation** arenaflex offers a competitive compensation package to its employees, including: * Salary and benefits * Bonuses and incentives * Stock options and equity * And more! **arenaflex's Perks** arenaflex offers a range of perks Apply for this job