Experienced Customer Service Representative - Remote Opportunity with blithequark - Delivering Exceptional Athlete Experiences (12-9pm EST Shift)

Join the blithequark Team as a Customer Service Representative blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a front-line representative of our brand, you will play a critical role in delivering exceptional experiences to our Athletes (customers). This is a remote opportunity with a competitive salary range of $30,900 to $46,200, plus a comprehensive benefits package. About blithequark and the Industry blithequark is a leading brand in the sports industry, dedicated to providing high-quality products and exceptional customer experiences. Our company culture is built on a passion for sports, a commitment to excellence, and a focus on building strong relationships with our customers and teammates. As a Customer Service Representative, you will be an integral part of our team, working closely with our Athletes to resolve issues, answer questions, and provide support throughout their purchase journey. Job Summary The Customer Service Representative role is an essential part of our team, responsible for delivering first-call resolution with white-glove service to our Athletes. You will assist with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. Your goal will be to provide high-level support, demonstrate empathy, and keep our Athletes updated throughout the process. Key Responsibilities Assist Athletes with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. Deliver first-call resolution with white-glove service by owning Athlete issues to the point of resolution, demonstrating empathy, and keeping Athletes updated throughout the process. Handle escalated call transfers at a Tier II level support. Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Work with individual stores and internal business partners to provide support and reach resolution related to Athlete issues. Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information. Requirements and Qualifications Essential Qualifications High School Diploma or Equivalent. 1-3 years of experience in customer service, help desk, or related experience (retail-oriented) is preferred. Able to type 25+ words per minute. Able to work weekend days and holidays. Customer-service oriented. Excellent written and verbal communication skills. Execution skills. Strong interpersonal and client consultation skills. Ability to work effectively in a team environment. Self-motivated and results-oriented. Strong detail orientation. Problem-solving and troubleshooting capabilities. Preferred Qualifications Previous experience in a call center or customer service environment. Knowledge of sports industry products and services. Certification in customer service or a related field. What We Offer Competitive Compensation and Benefits The target salary range for this position is between $30,900 and $46,200. This is part of a competitive total rewards package that could include other components such as: Incentive programs. Equity opportunities. Comprehensive benefits package. Individual pay is determined by a number of factors, including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our teammates. As a Customer Service Representative, you will have opportunities to: Develop your skills and knowledge in customer service and the sports industry. Take on additional responsibilities and contribute to the success of our team. Participate in training and development programs to enhance your skills and career prospects. Work Environment and Company Culture blithequark is a dynamic and fast-paced company with a strong focus on customer satisfaction and employee engagement. As a remote Customer Service Representative, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on: A passion for sports and customer satisfaction. A commitment to excellence and continuous improvement. A focus on building strong relationships with our customers and teammates. How to Apply If you are a motivated and customer-focused individual with a passion for sports, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Conclusion As a Customer Service Representative with blithequark, you will have the opportunity to make a real difference in the lives of our Athletes. With a competitive salary range, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join our team. We look forward to welcoming you to blithequark! Apply for this job