**Experienced Customer Service Representative – Remote Opportunity with Comprehensive Benefits**

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare services to millions of people across the country. As a rapidly growing national quality improvement and care management organization, we're committed to ensuring that individuals receive the right care, at the right time, in the right setting. We're now seeking an experienced Customer Service Representative to join our team and help us shape the future of healthcare. **About arenaflex** arenaflex is a people-focused, mission-driven organization that values the well-being and growth of our employees. We believe that our people are the driving force behind our success, and we're committed to providing them with the training, support, and resources they need to excel in their careers. Our comprehensive benefits package is designed to provide you and your family with additional protection, security, and support for both your career and your life away from work. **Perks of this Role** As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits that will make your work-life balance a breeze. Some of the perks of this role include: * **Fully remote position**: Work from the comfort of your own home, with rotational shifts available for EST, CT, or PST. * **Full benefits**: Enjoy comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more – effective the first month following your hire date! * **Paid time off**: Take breaks and recharge with our generous paid time off policy. * **401k with match**: Grow your retirement savings with our 401k plan, featuring a match with no vesting period. * **Career growth opportunities**: Join a rapidly growing organization with a strong focus on employee development and advancement. **Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service support to our Review Team, including: * **Interacting with beneficiaries and providers**: Communicate verbally and in writing with external customers to furnish and request review information. * **Creating, formatting, and proofreading letters**: Ensure all correspondence is accurate, timely, and well-written. * **Maintaining timeliness**: Meet deadlines and prioritize assignments to ensure efficient workflow. * **Decision-making**: Make informed decisions regarding complex appeals, using your judgment and expertise to resolve issues. * **Fostering effective working relationships**: Build and maintain strong relationships with internal and external customers, including beneficiaries, providers, and colleagues. * **Participating in Review Team**: Identify areas for potential improvement and contribute to process enhancements. **Qualifications** To succeed in this role, you'll need: * **High school diploma or equivalent**: A solid educational foundation is essential for this position. * **Post-high school business courses**: While not required, business courses can be beneficial in this role. * **Medical terminology**: Familiarity with medical terminology is a plus, but not essential. * **Excellent verbal communication skills**: You'll need to be courteous, patient, and customer-oriented, with the ability to maintain composure under stressful situations. * **Good grammar, punctuation, spelling, hyphenation, and written communications skills**: Accurate and clear writing is crucial in this role. * **Customer-focused, results-oriented, and capable of building and maintaining relationships**: You'll need to be a team player, flexible, and able to work independently. * **General knowledge of a PC-based computer system**: Familiarity with software packages and the ability to learn additional software as needed is desirable. * **Two to three years clerical experience**: Prior experience in a healthcare setting or medical terminology is recommended, but not required. **Experience** While not essential, prior experience in a healthcare setting or medical terminology is a plus. Previous data entry or other clerical experience is also beneficial. **Mental and Physical Requirements** The physical demands of this role include: * **Regularly sitting for prolonged periods**: You'll need to be comfortable sitting for extended periods. * **Keying and/or controlling objects**: You'll need to be able to type and use a computer with ease. * **Interacting extensively with internal and external customers**: You'll need to be able to communicate effectively with colleagues and customers. * **Occasionally lifting and/or moving objects weighing up to 10 pounds**: You'll need to be able to lift and move light objects. * **Occasionally traveling within the state**: You may be required to travel for training or meetings. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Apply Now!** If you're a motivated, energetic, and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job