**Experienced Customer Service Representative – Remote Work Opportunity at blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and employee well-being? Look no further than blithequark, where we're committed to creating a workplace that's as unique as you are. As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers in a friendly, efficient, and professional manner. You'll be the one to make a difference in their lives, resolving issues, answering questions, and providing solutions that exceed their expectations. **Why you'll love this role** * Collaborate with customers to resolve issues, answer questions, and provide solutions that exceed their expectations * Work in a fast-paced, dynamic environment that's always challenging and rewarding * Develop your skills and knowledge in a supportive and inclusive team * Enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) program * Take advantage of our wellness programs, virtual doctor visits, and flexible spending accounts * Work from home, enjoying the flexibility and comfort of your own space **What you'll do** As a Customer Service Representative at blithequark, you'll be responsible for: * Handling customer inquiries, resolving issues, and providing solutions in a friendly and professional manner * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing passenger registration and front seat tasks, including redressing oversold seat tasks and issuing upgrades * Issuing vouchers and coordinating with vendors for traveler accommodations, meals, and transportation * Performing passenger loading, including ticket lift and ticket lift/confirmation * Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line standards * Working jetways/bridges for the purpose of boarding and deplaning passengers * Making boarding and departure gate announcements * Conveying domestic/international flight records * Performing passenger service flight close-out procedures * Accepting, checking, and labeling passengers' bags at destination points, full-service ticket counters, and five-star ticket counters * Maintaining the schedule of the flight loading process * Performing customer service hands-on training * Processing and completing credit card transactions at stands in the ticket counter area and activation stations * Assisting passengers with self-service booth registration and stand staff handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booths in the ticket counter area and activation stations * Accepting and activating passengers' self-labeled bags at activation stations * Assisting customers requiring special assistance or in-station; assisting boarding, deplaning, and moving non-ambulatory passengers, special assistance passengers, as well as unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on site, including fulfilling any required overtime requirements * Answering and assisting during security and crisis situations * Providing connecting passengers door information * Providing quality customer service in a professional manner and according to American's standards * Adhering to company policies, procedures, and performance standards * Completing task-applicable training stages * Complying with applicable laws (e.g. DOT, FAA, TSA) * Utilizing various internal resources/frameworks, including during customer communications * Wearing uniforms as required by company policy **All you'll need for success** * Bachelor's degree or equivalent experience * Bilingual language skills required in certain areas * Valid, substantial driver's license as required by local authorities * Must meet FAA criminal record checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable * Must be able to obtain suitable airport power or potentially US Customs security identifications, if relevant * Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements * Must be eligible to work in the U.S. **Favored qualifications** * Training and earlier professional experience * Working knowledge of Sabre or other Traveler Service System * Past face-to-face customer service experience * Working in a high-speed environment **What you'll get** At blithequark, we're committed to providing our employees with a comprehensive benefits package, including: * Medical, dental, vision, and 401(k) program * Wellness programs, virtual doctor visits, and flexible spending accounts * Comprehensive training and development opportunities * Opportunities for career growth and advancement * A supportive and inclusive work environment * Recognition and rewards for outstanding performance **Join the blithequark family** At blithequark, we're passionate about creating a workplace that's as unique as you are. We believe in the importance of diversity, inclusion, and employee well-being, and we're committed to providing our employees with the tools, resources, and support they need to succeed. If you're ready to embark on a journey of growth, learning, and self-discovery, we invite you to join our team. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply Job! Apply for this job