**Experienced Remote Healthcare Customer Service Representative – High Volume Call Center Experience Required – Join blithequark's Dynamic Team**

Are you a customer service professional with a passion for delivering exceptional experiences in a fast-paced call center environment? Do you thrive in a dynamic, remote work setting where you can make a real difference in the lives of healthcare members and providers? Look no further! blithequark is seeking 20 highly skilled Remote Healthcare Customer Service Representatives to join our team. As a key member of our customer care team, you will be responsible for providing top-notch service to our valued customers, navigating complex healthcare scenarios, and driving customer satisfaction. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong presence in the healthcare industry, we are committed to delivering exceptional customer experiences that exceed expectations. Our team of experts is dedicated to helping clients navigate the complexities of healthcare, and we are seeking talented individuals like you to join our mission. **Job Summary** As a Remote Healthcare Customer Service Representative, you will be responsible for answering inbound calls from members and providers, inputting data, and providing a high level of customer service. You will work in a distraction-free, closed-door room with reliable, high-speed internet, and be available to work during our hours of operation: Monday through Friday, 8am-8pm EST (40 hour work week). If you have a strong background in customer service, excellent communication skills, and a passion for delivering exceptional experiences, we encourage you to apply. **Key Responsibilities** * Answer inbound calls from members and providers, providing a high level of customer service and resolving issues in a timely and professional manner * Input data accurately and efficiently, maintaining high levels of productivity and quality * Navigate complex healthcare scenarios, providing solutions and guidance to customers as needed * Collaborate with internal teams to resolve issues and improve customer satisfaction * Meet or exceed productivity and quality standards, including taking 75+ calls per day * Stay up-to-date on product knowledge, policies, and procedures to provide accurate and informed responses to customers **Eligibility Requirements and Benefits** As a Remote Healthcare Customer Service Representative, you will be eligible for a range of benefits, including: * Medical, dental, and vision insurance * Critical Illness, Accident, and Hospital insurance * 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability insurance * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) **Requirements** * At least 1 year of high volume call center experience or equivalent (healthcare call center experience preferred) * Strong background in customer service, with excellent communication and problem-solving skills * Ability to work in a distraction-free, closed-door room with reliable, high-speed internet * Availability to work during our hours of operation: Monday through Friday, 8am-8pm EST (40 hour work week) * Strong attention to detail and ability to meet productivity and quality standards * Ability to navigate complex healthcare scenarios and provide solutions and guidance to customers * Strong teamwork and collaboration skills, with ability to work effectively with internal teams **Preferred Qualifications** * Experience working in a healthcare call center environment * Strong knowledge of healthcare products and services * Certification in customer service or a related field * Bilingual or multilingual skills **What We Offer** * Competitive hourly rate of $16.50 * Opportunity to work in a dynamic, remote work setting with a strong team of professionals * Comprehensive benefits package, including medical, dental, and vision insurance, and more * Opportunities for career growth and professional development * Collaborative and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. Apply for this job