**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping our valued customers navigate their pharmacy benefit plans, ensuring they receive the care and support they need to thrive. If you're passionate about providing heart-driven service, have strong communication skills, and a passion for helping others, we invite you to join our team as a Remote Customer Service Representative. **About arenaflex** arenaflex is a Fortune 4 company that's revolutionizing the healthcare industry with our commitment to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, which is why we've developed our Heart At Work Behaviors to support this purpose. Our goal is to empower every colleague to feel valued and empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative, you'll be responsible for assisting our valued customers with their pharmacy benefit plans, providing exceptional service, and ensuring customer satisfaction. You'll take inbound calls, answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions, and offer solutions to help simplify their healthcare experience. You'll have the opportunity to learn more about healthcare, expand your skills and knowledge, and open doors to additional opportunities within arenaflex. **Responsibilities** * Assist customers with their pharmacy benefit plans, providing exceptional service and ensuring customer satisfaction * Take inbound calls, answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions * Offer solutions to help simplify customers' healthcare experience * Provide accurate and timely information to customers regarding their pharmacy benefit plans * Collaborate with internal teams to resolve customer issues and concerns * Participate in ongoing training and development to enhance skills and knowledge * Meet or exceed performance metrics and quality standards **Qualifications** * 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * High School Diploma or equivalent * Strong communication and interpersonal skills * Ability to problem-solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism **Preferred Qualifications** * Associates degree or equivalent experience * Ability to work in a fast-paced environment with multiple priorities * Experience working in a call center or customer service environment * Familiarity with healthcare industry and pharmacy benefit plans **Work Environment and Culture** * Work from home flexibility with approved internet speed requirements, secure workspace free from distractions, and successful completion of the training program * Comprehensive training program to ensure success on the team, including onsite training, self-paced modules, and leadership engagement * Flexible scheduling options to create a work-life balance * Opportunities for advancement and career growth within arenaflex * Collaborative and supportive team environment * Recognition and rewards for outstanding performance and contributions to the team **Compensation and Benefits** * Competitive hourly rate or annual salary, depending on experience and qualifications * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and discount programs with participating partners * Paid Time Off or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer experiences and have a heart for helping others, we invite you to apply for this exciting opportunity. Our application process is simple: 1. Apply online through our website 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications Don't miss this opportunity to join our team and make a meaningful difference in people's lives. Apply now to become a part of arenaflex's Remote Customer Service Representative team! Apply for this job