**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

At arenaflex, we pride ourselves on delivering exceptional customer service and providing unparalleled value to our clients. As a leading insurance and supplemental benefits provider, we've been serving the needs of labor unions and their members for over 68 years. With a strong presence in the industry and a commitment to transparency and integrity, we've earned a reputation as one of the premier workplaces in North America. **About arenaflex** arenaflex has been a trusted partner to over 40,000 labor unions, including the NFL, NBA, and MLB, with a combined membership of over 5 million individuals. Our company boasts an impressive $58.9 billion in force, with an A+ Superior Rating by AM Best for financial strength. We're proud to offer permanent benefits to union members, providing them with the protection they need throughout their lives. arenaflex has been consistently voted one of the best places to work, with Best Workplace awards in 2017, 2018, and 2019. We've also been named the 24th Happiest Places to Work by Forbes Magazine. **Job Summary** We're seeking experienced customer service representatives to join our team in a remote work setting. As a customer service representative at arenaflex, you'll be responsible for providing exceptional service to our clients, including inbound and outbound calling, setting appointments, and performing presentations to members of unions that request our benefits. If you're a service-minded individual with strong communication skills and a passion for delivering value to others, we encourage you to apply. **Key Responsibilities** * Inbound and outbound calling to engage with clients and provide exceptional service * Setting appointments and scheduling presentations to members of unions that request our benefits * Performing presentations to clients, highlighting the value of our benefits packages * Basic computer knowledge and proficiency in using software applications * Completing necessary paperwork and documentation * Quality control and leadership development * Collaborating with colleagues to achieve team goals and objectives **Essential Qualifications** * Strong communication skills, both written and verbal * Time management skills, with the ability to prioritize tasks and meet deadlines * 18+ years of age * Must pass a background check * High school diploma (higher education preferred but not required) * Customer service and/or retail experience preferred but not required **Preferred Qualifications** * Previous experience in a customer service or sales role * Proficiency in using software applications, such as CRM systems and Microsoft Office * Strong problem-solving skills and ability to think critically * Experience working in a remote or virtual environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Proficiency in using software applications and technology * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Hands-on 1-on-1 training and coaching * Ongoing education and professional development programs * Leadership development and mentorship opportunities * Career advancement opportunities within the company **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a positive and inclusive work culture that supports the well-being and success of our employees. Our remote work option allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Weekly advances and bonuses ($55K first year average income) * Long-term career progression and opportunities for advancement * Flexible work hours and remote work option * Residual income and full health benefits * All-expenses-paid yearly office trips to exciting and exotic locations * Full benefits and comprehensive compensation package **How to Apply** If you're a motivated and service-minded individual with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Note:** In the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via video conferencing. Apply Job! Apply for this job