**Experienced Customer Service Representative (Repairs and Warranties) – Driving Customer Satisfaction and Operational Excellence at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences, and we're seeking a highly skilled and motivated Customer Service Representative (Repairs and Warranties) to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring that our customers receive the highest level of service, from repair coordination to warranty processing. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in a rapidly changing world. With a strong presence in the industry, we're committed to delivering high-quality resources and top-notch recruiting services that enable our clients to stay ahead of the curve. Our global reach and expertise make us a trusted partner for businesses seeking to drive growth, improve efficiency, and enhance customer satisfaction. **Job Summary** As a Customer Service Representative (Repairs and Warranties) at arenaflex, you'll be responsible for coordinating customer property returns for paid repair or warranty processing, working closely with repair technicians, manufacturing, and logistics personnel to ensure seamless execution. You'll also be expected to develop and implement proactive programs responsive to customer requirements, investigate complaints, and assist in achieving equitable solutions. **Key Responsibilities** * Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location) * Request and enter required information per written process to execute repair * Manage repair priority with repair techs as appropriate to meet schedule and KPIs * Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround * Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer * Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business * Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery * Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals * Support other roles or tasks as requested by management **Qualifications** * Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, repair technicians, and internal stakeholders * Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues * Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Experience with customer service software and systems, with a strong understanding of repair and warranty processes * Strong attention to detail, with the ability to maintain accurate records and reports **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Proven ability to work in a fast-paced environment * Experience with customer service software and systems * Strong attention to detail * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines **Preferred Qualifications** * Experience in a customer-facing role, with a strong understanding of repair and warranty processes * Knowledge of industry-specific software and systems * Experience with data analysis and reporting * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Professional development workshops and conferences * Online courses and certification programs * Opportunities for advancement and career growth **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace, where employees are empowered to make a difference. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and supportive of all employees. Our core values of value, passion, excellence, empowerment, and happiness guide everything we do, and we're committed to creating a vibrant and productive atmosphere that inspires our employees to thrive. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A balanced compensation structure, with a focus on fairness and equity * A range of benefits, including health insurance, retirement plans, and paid time off * Opportunities for professional development and career growth * A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job